You don't just have
to take our word for it.

We figured that you’re probably curious about how it all works, so we’ve made it easier for you to learn about what eDesk has to offer— at your own pace.

Sit back and learn

Let our Product Specialist tell you about eDesk and the difference it can make to your business.

Using a helpdesk

1 in every 8 online sales leads to a customer query. In this video Danie explains how eDesk unleashes support team’s superpowers by allowing them to answer support tickets in a fraction of the time.

Introducing eDesk’s mailbox and AI features

Customer queries from all your marketplaces, webstores, and social channels are all centralized in eDesk. Take a tour of it with Clodagh and see how eDesk’s smart A.I. makes it easy to respond in a single click.

Introducing eDesk's Insights

eDesk reveals the insights you need to assess and improve your team’s effectiveness and your sales performance. Take a tour with Clodagh

How eDesk Simplifies Support

Callum shares how eDesk’s unique features, such as automated invoice generation and auto-translate, enable support agents to respond to customer queries in a fraction of the time.

Take a look inside eDesk

View some short videos of eDesk in action. Meet the mailbox, and the eDesk features that will set your team up for success

thumb-what-is-edesk@2x

What is eDesk?

Hint: It’s an eCommerce Helpdesk.

thumb-mailbox@2x

The eDesk Mailbox

Organize your customer support.

thumb-reporting@2x

Team & Business Reporting

Plan and improve team performance.

thumb-tickets@2x

Replying to Tickets

Reply with all the context at hand.

thumb-smart-tools@2x-1

Automating workflows with Smart Tools

Hello automation, goodbye repetitive work!

fast-templates

Responding faster with templates

Breeze through repetitive questions with templates.

Get started,
right now.

If you like what you see— let’s dive straight in.
Start your free trial or book a slot to learn the ropes with one of our eDesk specialists.

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
elementor	never	This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time.
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	30 minutes	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
_calendly_session	21 days	Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
__hstc	1 year 24 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
hubspotutk	1 year 24 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
NID	6 months	NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Duration	Description
GetLocalTimeZone	session	No description
m	2 years	No description available.
ppwp_wp_session	30 minutes	No description
wp-wpml_current_language	session	No description available.