"Previously it was a mess of switching between so many different channels and message platforms. Now with almost everything being centralized on eDesk we no longer have tickets left un-answered and our response/solution time is much faster."
Trustpilot review
April 2025Offer extraordinary customer service with buyer context
eDesk Customer view provides a centralized view of customer history and order history, enabling a customer-centric approach to support. It allows agents to access order and conversation history quickly and easily, either within the customer view window, or on the right hand side of the ticket, empowering them to offer personalized service that fosters loyalty.
Customer insights that drive eCommerce revenue
Whether you sell on one channel or across tens of marketplaces and webstores—eDesk brings everything together for you to compare and analyse customer support and sales performance with one-click ease. Spot problems day-to-day and see trends that can empower you to make better decisions across various business functions—from pre-sales and customer support to review generation and inventory management.
A centralized customer view for
Operational insights
Track which products generate the most support tickets, returns, and negative reviews, enabling data-driven decisions to improve product quality, online descriptions, and reduce support costs.
Knowing your shoppers
Context saves your agents time and your customers from headaches. Make them feel understood without the hassle of tab-switching or back-and-forths with the shopper.
Driving repeat business
The more personalized the support, the happier the customer. Fast, contextual support to strengthen brand loyalty.
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Personalize your support with customer view
Turn every customer interaction into a growth opportunity
Streamline and optimize your entire support operation
Start with a 14-day free trial that includes every feature, then pick the plan that’s right for you.
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