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Boost your reviews and
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Send smart selective feedback requests

Customizable rule conditions can be used to target specific customers, products or geographies with review requests. Rules can be based on factors, such as on-time delivery, previous positive reviews, product purchased and lots more, to strategically boost your 5 star ratings.

Customize and personalize review requests for an impactful brand experience

Use proven email templates and insert your logos and product images, or create your own emails tailored to your brand. Personalize emails with smart dynamic placeholders for customer name, product name and more.

Proactively manage expectations ahead of unfavorable events

Use eDesk’s mailbox to easily send messages that preempt issues such as delayed delivery that may result in complaints. This resets customer expectations and lets them know you care, reducing the likelihood of a negative review.

Leverage open ticket data to ensure you never request reviews from unhappy customers

When a customer has an open customer service ticket in your eDesk mailbox, custom rules can be configured to automatically exclude these customers from receiving review requests, or allow your agents to manually exclude customers if they sense they are unhappy.

Auto generate and assign negative feedback tickets for efficient resolution.

When a negative review is received in Feedback, you can set up custom rules to auto generate a new customer support ticket in your mailbox and immediately funnel these to the right agents, so you can reach out and resolve issues and turn things around.

"It’s so easy to integrate, and to have all of your customer queries all in one place from all the different places you sell - is just a dream"
Read their story

Susie Waghorn

Head of Customer Service, Wetsuit Outlet
"With eDesk, we’ve experienced improved response times, enhanced customer satisfaction, and streamlined communication, all of which are critical factors in the competitive e-commerce landscape"
Read more customer stories

Prabhat Rai

Co Founder, Life Interiors

FAQs

See how eDesk can improve your customer experience, your way

Try eDesk for free: the best way to really see how your support can improve

Sign up for a 14-day free trial and test out all of eDesk’s features – including our full AI suite.

  • Connecting a channel won’t interrupt your current processes

  • Your data is safe with us

  • Simple setup with assisted onboarding

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14-day trial | No credit card required | Guided setup

Not ready to connect a channel but still want to explore eDesk? Try our product tour.

Our guided interactive tour of a demo environment gives you a feel for how it all works – at your own pace

  • Test out viewing and responding to queries

  • Get a full scope of what features and insights are available

  • Get familiar with the product to make your setup a breeze

Take the product tour

Let our product specialists walk you through eDesk and answer any questions

Don’t play a guessing game of how to improve your support. Our experts are on call to listen to your pain points and find solutions, fast.

  • 1-to-1 personalized discussion with our product experts

  • Address individual team or business issues

  • Discuss any questions around integrations or setup

Speak with one of our experts

Everything eDesk has to offer, explained in only 3 minutes

Watch our short demo video showing how eDesk can immediately start saving your business time and money with better, more automated customer support.

  • A quick tour of the eDesk mailbox

  • Demonstration of efficiency-boosting AI features

  • A look at ticket view with all customer & order details

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