new
Ava, the AI virtual agent for multichannel eCommerce. Try it today →
eDesk logo

Convert great customer service into reviews. Automatically.

No matter where you sell, positive reviews increase conversions and generate more sales. Brought to you by eDesk, Feedback makes it super simple to generate reviews using smart, selective feedback requests that resonate with your happy customers at the right time. All on auto-pilot.

No eDesk subscription required. Feedback can be purchased as a standalone subscription or as an add-on to existing eDesk plans.

Set up in minutes, get reviews forever.

Unlock the power of Feedback for enhanced brand reputation management, with automated review requests and negative review management, wherever you sell.

Target happy customers only

Create simple targeting rules to ensure that you only target your happy customers with review requests via email. Base rules on factors, such as on-time delivery, previous positive reviews, product purchased and more. 

Even better, when a customer has an open customer service ticket in your eDesk mailbox, custom Feedback rules can be used to automatically block the sending of a review request.

Reduce and resolve negative feedback

Not all experiences are positive, but with Feedback you can pre-empt complaints and let your customers know there’s an issue to reset expectations for delivery, making them less likely to leave a negative review. 

When a negative review is received a customer support tickets can be auto-generated and assigned to the right agents so you can reach out and resolve issues and turn things around.

Gain actionable insights

The Feedback Dashboard gives you access to powerful insights to identify areas for concern and refine your Feedback strategy. All previously submitted reviews become visible in the ticket sidebar in your mailbox, along with any review requests that have been sent to that specific customer. This provides your agents with greater context regarding the customer’s brand experience to help effectively manage brand reputation.

Feedback Pricing

No eDesk subscription required. Feedback can be purchased as a standalone subscription or as an add-on to existing eDesk plans.

Basic

14-day free trial

Connected Channels

5

Monthly Review Requests

5,000

Support

24/7 live chat support

Channels

Scale

14-day free trial

Connected Channels

12

Monthly Review Requests

12,000

Support

24/7 live chat support

Channels

Professional

14-day free trial

Connected Channels

25

Monthly Review Requests

25,000

Support

Dedicated account manager & 24/7 live chat support

Channels

Features:

Connected Channels

Monthly Review Requests

Support

5
5,000
24/7 live chat support
12
12,000
24/7 live chat support
25
25,000
Dedicated account manager & 24/7 live chat support

Channels:

“Streamlining your customer support and Feedback will make a massive difference to your business. My advice to anyone looking to sell internationally is that eDesk should be top of your list.”

Peter Walsh

CEO, Tekeir

Results using eDesk + Feedback

900% increase in positive reviews, resulting in a 98% feedback rating

FAQ

Have any questions?

Feedback is included at no additional cost exclusively for eDesk’s Enterprise plans only . For customers subscribed to other eDesk plans ( ticket based or user based), Feedback can be purchased as an add-on at the rates displayed in the pricing chart above. After purchasing the Feedback add-on, it will seamlessly integrate with your existing eDesk account, allowing you to effectively respond to negative feedback and gain visibility of feedback that has been previously  requested or received within each customer ticket.

From Nov 13 2023  every new Feedback subscription comes with eDesk’s Performance+ Freemium helpdesk plan included. This means that all Feedback users will have 30 eDesk ticket credits per month which can be used to create a new ticket or respond to incoming ticket. If a higher monthly ticket volume is required to manage customer support, users can upgrade to the most suitable paid eDesk plan which will be billed in addition to their current Feedback Subscription. (Unless upgrading to eDesk’s Enterprise plan which includes Feedback as standard.

Feedback uses the same system behind the Request a Review features in Amazon Seller Central and eBay seller Hub , so it’s 100% compliant with Amazon and eBay’s review request policies meaning you should never need to worry about get penalized for sending feedback solicitation messages via eDesk Feedback.

Starting from Nov 13 2023, every new Feedback subscription comes with eDesk’s Performance+ Freemium helpdesk plan included. This means that all Feedback users will have 30 eDesk ticket credits per month which can be used to create a new ticket or respond to incoming queries. When negative feedback is received in Feedback, users can use their eDesk credits to auto-generate a support ticket and immediately funnel these to the right agent to reach out and resolve the issue. To increase the limit of 30 tickets per month, users must upgrade eDesk Freemium to a paid eDesk plan.

Have more questions? A member of our team would be happy to talk to you.

Helping merchants, big and small, resolve more than 50 million messages every month