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As a Shopify seller, a good customer support strategy is vital.
You might be thinking about purchasing inventory, optimizing your online store, and creating a marketing strategy that converts. But there’s one underrated aspect of running an eCommerce store that’s all too commonly overlooked: customer service.
According to a CX Trends for 2022 report, 81% of customers say that a positive customer service experience is what pushes them to make another purchase.
And these days, customers expect you to support them on a variety of platforms and channels, fast.
Here are just some of the reasons why customer service is such a crucial aspect of your eCommerce store →
Social proof, like positive reviews and testimonials, establishes trustworthiness for a company. Providing excellent customer service and satisfaction leads to more positive reviews, attracting new customers and boosting revenue.
Repeat customers contribute significantly to sales. Great customer service ensures customers come back repeatedly, while poor service may discourage them from returning, impacting customer engagement.
Enhanced customer service not only attracts more customers through recommendations and social proof but also allows charging premium prices. Customers are willing to spend more on brands known for excellent support.
Maintaining a positive reputation is crucial, as bad customer service can lead to viral negative posts on social media. Avoiding PR disasters by prioritizing customer satisfaction is vital for brand survival and continued success.
Easily integrate your Shopify store and anywhere else you talk with customers
eDesk is purpose-built for Shopify entrepreneurs like you. Our platform seamlessly integrates with your Shopify store, providing you with direct access to order details and customer information within the ticketing system. Personalize your support based on customer history, enhancing the overall customer experience.
eDesk’s scalable solutions for businesses on the rise
We understand that your business is constantly evolving. Our Shopify Entrepreneurs’ plan is designed to grow with you. Scale your customer support effortlessly as your business expands. No need to worry about switching platforms – we’ve got you covered at every stage of your journey, with every native integration.
Harness AI-powered automation, so you can spend more time growing your business
Streamline your customer support process with eDesk’s advanced AI technology. Our intelligent algorithms categorize and prioritize tickets, allowing you to resolve customer inquiries faster than ever before. Say goodbye to manual sorting and focus on what matters most – scaling up.
STAY CONNECTED, STAY THRIVING
eDesk’s Entrepreneur Plan for anywhere success
Stay connected with your customers on their preferred channels. eDesk offers seamless integration with email, social media, and live chat, providing you with a unified inbox for efficient communication. No more juggling between platforms –offer consistent support across all channels effortlessly, with one login.
Smart AI-powered inbox
Unlimited messaging channels
AI ticket classification
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Everything you need to scale your Shopify business and provide awesome service to your customers, no matter where they communicate with you.
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A plan that’s not too little, not too much – but just right. All of our most powerful features, integrated with your Shopify store, and any other social and communication channels your customers reach out to you from.
Witnessing an eCommerce founder friend struggle with chaotic data and lack of profitability, Ray embarked on a mission to streamline support operations. His vision birthed eDesk, a solution that consolidates support tickets, empowers agents with order data, and harnesses AI to enhance efficiency.
In this interview he shares his insights on the value of customer-centricity, highlighting how exceptional support is pivotal for business success in the modern multi-platform landscape.