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Delight customers and maximize profits with the Shopify Entrepreneur 
Plans by eDesk

Free for life up to 30 tickets/month. Free unrestricted 14-day trial.

Success, simplified: the importance of 
good eCommerce customer support

As a Shopify seller, a good customer support strategy is vital.

You might be thinking about purchasing inventory, optimizing your online store, and creating a marketing strategy that converts. But there’s one underrated aspect of running an eCommerce store that’s all too commonly overlooked: customer service.

According to a CX Trends for 2022 report, 81% of customers say that a positive customer service experience is what pushes them to make another purchase.

And these days, customers expect you to support them on a variety of platforms and channels, fast.

Here are just some of the reasons why customer service is such a crucial aspect of your eCommerce store →


Social proof, like positive reviews and testimonials, establishes trustworthiness for a company. Providing excellent customer service and satisfaction leads to more positive reviews, attracting new customers and boosting revenue.


Repeat customers contribute significantly to sales. Great customer service ensures customers come back repeatedly, while poor service may discourage them from returning, impacting customer engagement.


Enhanced customer service not only attracts more customers through recommendations and social proof but also allows charging premium prices. Customers are willing to spend more on brands known for excellent support.


Maintaining a positive reputation is crucial, as bad customer service can lead to viral negative posts on social media. Avoiding PR disasters by prioritizing customer satisfaction is vital for brand survival and continued success.

Supercharge your Shopify customer service with eDesk's affordable Entrepreneur Plan


Easily integrate your Shopify store and anywhere else you talk with customers

eDesk is purpose-built for Shopify entrepreneurs like you. Our platform seamlessly integrates with your Shopify store, providing you with direct access to order details and customer information within the ticketing system. Personalize your support based on customer history, enhancing the overall customer experience.


eDesk’s scalable solutions 
for businesses on the rise

We understand that your business is constantly evolving. Our Shopify Entrepreneurs’ plan is designed to grow with you. Scale your customer support effortlessly as your business expands. No need to worry about switching platforms – we’ve got you covered at every stage of your journey, with every native integration.


Harness AI-powered automation, so you can spend more time growing your business

Streamline your customer support process with eDesk’s advanced AI technology. Our intelligent algorithms categorize and prioritize tickets, allowing you to resolve customer inquiries faster than ever before. Say goodbye to manual sorting and focus on what matters most – scaling up.


eDesk’s Entrepreneur Plan 
for anywhere success

Stay connected with your customers on their preferred channels. eDesk offers seamless integration with email, social media, and live chat, providing you with a unified inbox for efficient communication. No more juggling between platforms –offer consistent support across all channels effortlessly, with one login.

The features you need to provide the highest level of customer support, fast.

Smart AI-powered inbox

Unlimited agents

Unlimited messaging channels

AI ticket classification

Order modification

Live Chat

Auto Invoice

24/7 Customer Support

English only outside office hours

Office hours only

Email only

Trusted by world-class Shopify sellers

Shopify Entrepreneur plan

Everything you need to scale your Shopify business and provide awesome service to your customers, no matter where they communicate with you.

14-day free trial. No credit card required.

A plan that’s not too little, not too much – but just right. All of our most powerful features, integrated with your Shopify store, and any other social and communication channels your customers reach out to you from.

Unlimited agents
Email, live chat, social, WhatsApp and voice support*
Integrated Shopify store and efficient customer support
Full order history and customer LTV segmentation by ticket
Unlimited AI-powered response automations
AI-driven instant summaries and sentiment
SLA management and CSAT surveys
Internal and external knowledge bases
Colleague and off-platform escalation & collaboration

Why founders should make customer centricity a cornerstone of their startup

Witnessing an eCommerce founder friend struggle with chaotic data and lack of profitability, Ray embarked on a mission to streamline support operations. His vision birthed eDesk, a solution that consolidates support tickets, empowers agents with order data, and harnesses AI to enhance efficiency.

In this interview he shares his insights on the value of customer-centricity, highlighting how exceptional support is pivotal for business success in the modern multi-platform landscape.