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eCommerce support just got way faster and smarter

Start your day from a smart inbox that automaticallygroups and prioritises incoming tickets—so your teamnever has to. See every sale, order, ticket and chat fromall your channels—together in one place. The newestrelease of eDesk blows other helpdesks out of thewater. It’s more than an upgrade—it’s a breakthrough.

Stay organised, without lifting a finger

eDesk’s Smart Inbox automatically groups andprioritises all incoming tickets so your team doesn’thave to. No tags. No filters. No hands!

Stay on top of key metrics and trends

eDesk’s Insights dashboards bring every sale, order, ticket and chat—from all your channels—together in one place. See your business in real-time.

Keep your finger on the pulse with the new eDesk Insights app

Quickly get an overview of your support ticket volume, query and ticket types, along with multichannel sales and feedback performance.

What our customers say?

Simple. Familiar. But powerfully different.

The newest release of eDesk delivers a beautifullysimple-to-use interface that drives productivity andcollaboration with clear workflows.

Automations, like never before

This section can be hidden on some feature pages, but for chat and mailbox this will be useful for calling out key automations or workflows.

Centralised dashboard

Manage customer support from all your sales channels with one intuitive dashboard.

Artificial intelligence

Send personalised responses to common customer queries in a single click. eDesk’s artificial intelligence analyses customer queries and presents you a pertinent response so that you can reply in seconds.

Templates & Snippets

Respond to common customer queries in two clicks using eDesk’s customisable message templates. Snippets speed up your responses by automating key details, such as customer name, order details, delivery address and more.


Autofill customer expectations for timely responses even during peak support times, or out of office hours with automated responses. Never leave a customer waiting.


Open your store to new customers internationally. eDesk helps you scale your business without the need for multilingual agents, by giving your team the ability to communicate in every language.

Full order details

View full order details within every support ticket, by linking eCommerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana to your eDesk account.

Get started,right now.