Start your day from a smart inbox that automaticallygroups and prioritises incoming tickets—so your teamnever has to. See every sale, order, ticket and chat fromall your channels—together in one place. The newestrelease of eDesk blows other helpdesks out of thewater. It’s more than an upgrade—it’s a breakthrough.
eDesk’s Smart Inbox automatically groups andprioritises all incoming tickets so your team doesn’thave to. No tags. No filters. No hands!
eDesk’s Insights dashboards bring every sale, order, ticket and chat—from all your channels—together in one place. See your business in real-time.
Quickly get an overview of your support ticket volume, query and ticket types, along with multichannel sales and feedback performance.
The newest release of eDesk delivers a beautifullysimple-to-use interface that drives productivity andcollaboration with clear workflows.
This section can be hidden on some feature pages, but for chat and mailbox this will be useful for calling out key automations or workflows.
Manage customer support from all your sales channels with one intuitive dashboard.
Send personalised responses to common customer queries in a single click. eDesk’s artificial intelligence analyses customer queries and presents you a pertinent response so that you can reply in seconds.
Respond to common customer queries in two clicks using eDesk’s customisable message templates. Snippets speed up your responses by automating key details, such as customer name, order details, delivery address and more.
Autofill customer expectations for timely responses even during peak support times, or out of office hours with automated responses. Never leave a customer waiting.
Open your store to new customers internationally. eDesk helps you scale your business without the need for multilingual agents, by giving your team the ability to communicate in every language.
View full order details within every support ticket, by linking eCommerce management platforms such as Channel Advisor, Linnworks, BrightPearl and Skubana to your eDesk account.
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