Start your day from a smart inbox that automaticallygroups and prioritises incoming tickets—so your team never has to. See every sale, order, ticket and chat from all your channels—together in one place. The newest release of eDesk blows other helpdesks out of the water. It’s more than an upgrade—it’s a breakthrough.
eDesk’s Smart Inbox automatically groups andprioritises all incoming tickets so your team doesn’t have to. No tags. No filters. No hands!
eDesk’s Insights dashboards bring every sale, order, ticket and chat—from all your channels—together in one place. See your business in real-time.
Quickly get an overview of your support ticket volume, query and ticket types, along with multichannel sales and feedback performance.
The newest release of eDesk delivers a beautifullysimple-to-use interface that drives productivity and collaboration with clear workflows.
This section can be hidden on some feature pages, but for chat and mailbox this will be useful for calling out key automations or workflows.