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Annual discount

Growth

per agent/mo SAVE 20%
per agent/mo

2x efficiency gain by centralizing all queries into a unified inbox.

Ideal when selling on up to 5 channels.

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RECOMMENDED

AI Assist

per agent/mo SAVE 20%
per agent/mo

4x efficiency gain by adding AI capabilities to your Growth plan. 

Ideal for large and complex teams.

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Enterprise & Agencies

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Selling and supporting customers across many sales channels? Talk to our team about our Professional or custom pricing options.

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Add Ava to your plan

Ava, more than 
just a chatbot

Resolve up to 70% of web sales and service queries 24/7. Built for eCommerce, our AI chatbot can answer queries on products, orders and much more.

Starts at

per month / billed annually
per month / billed monthly
Book a demo
Annual discount
SAVE 20%

Growth

/mo, per user
 

Growth

/mo, per user
Start for free
SAVE 20%

AI Assist

/mo, per user
 

AI Assist

/mo, per user
Start a free trial
 

Custom Pricing

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Book a demo

Growth

AI Assist

Custom Pricing

Centralize
Centralized support workspace
ii Centralized support workspace A unified workspace for all your agents efficiently handling queries from everywhere you sell and service customers.
Available
Available
Available
eCommerce platform integrations
ii eCommerce platform integrations Connect with the leading platforms including Shopify, BigCommerce, Adobe,Prestashop, Shopware and WooCommerce. Up to 5 on Growth plan. Talk to us for custom pricing.
Available
Available
Available
Marketplace platform integrations
ii Marketplace platform integrations Connect with nearly 300 marketplace platforms including Amazon, eBay, Walmart, Mirakl, Cdiscount, Kaufland and more. Up to 5 on Growth plan. Talk to us for custom pricing.
Available
Available
Available
CRM, inventory & shipping integrations
ii CRM, inventory & shipping integrations Integrate with your preferred eCommerce tools including Klaviyo, ChannelEngine, Linnworks, ShippingBo, AfterShip and more
Available
Available
Available
TikTok Shop
ii TikTok Shop Connect with TikTok Shop and unleash social sales growth in new markets.
Available
Available
Available
Email
ii Email Connect with every email provider including Google, Outlook, Yahoo! plus direct email forwarding and custom SMTP configurations
Available
Available
Available
Live Chat
ii Live Chat Enable your website visitors to interact directly with you customer and sales teams live! Additional fees may apply.
Available
Available
Available
Voice
ii Voice Make and receive calls directly from eDesk or integrate with your favourite voice solution. Additional fees may apply.
Add on
Add on
Add on
Social messaging
ii Social messaging Connect Facebook, Instagram, Twitter & WhatsApp messaging channels. Additional fees may apply for some channels.
Available
Available
Available
Contact forms
ii Contact forms Add contact forms to your website and enable customers to get in touch 24/7 from wherever you sell.
Available
Available
Available
Custom store and system integrations
ii Custom store and system integrations Access our APIs for bi-directional realtime data sharing across your systems.
Available
Advanced RESTful API
ii Advanced RESTful API Access our RESTful API to integrate with your eCommerce stack.
Available
Personalize
Customer, order & tracking status
ii Customer, order & tracking status Access full customer details plus order history and delivery status within each ticket.
Available
Available
Available
Sentiment analysis
ii Sentiment analysis Determine a customer’s demeanor (such as positive, neutral, or frustrated) and respond appropriately.
Available
Available
Available
Customer segmentation
ii Customer segmentation Track and manage full customer history and export seamlessly to your CRM solution (e.g. Klaviyo).
Available
Available
Available
Templates
ii Templates Comprehensive suite of template features for single-click and automated response management. Up to 50 on Growth plan. Talk to us for custom pricing.
Available
Available
Available
Snippets
ii Snippets Speed up handling time and personalization with shortcuts for customer, order, delivery and agent data.
Available
Available
Available
Order adjustments
ii Order adjustments Adjust orders directly within eDesk to streamline workflows. Available on specified platforms depending on their capabilities.
Available
Available
Available
Automate
SLA management & alerts
ii SLA management & alerts Granular and configurable Service Level Agreement (SLA) management by marketplace, store or messaging channel.
Available
Available
Available
Rule-based automations
ii Rule-based automations Leverage comprehensive automation features leveraging snippets, rules, tags, auto-responders, bulk edits and templates. (Limits may apply)
Available
Available
Available
Workflow optimizations
ii Workflow optimizations Quickly route customer queries to the right team member(s) based on a wide range of available parameters. (Limits may apply)
Available
Available
Available
AI interpret and summarize
ii AI interpret and summarize Reduce the time spent scanning and trying to understand messages from customers.
Available
Available
AI sentiment analysis
ii AI sentiment analysis Determine the sentiment of the customer (negative, neutral, or positive) so agents can respond appropriately.
Available
Available
AI intelligent classifications
ii AI intelligent classifications Identify the root cause of queries (e.g. damaged product) so agents can react faster.
Available
Available
AI suggested reponses
ii AI suggested reponses Receive highly personalized suggested responses which can be easily edited before responding with a single-click.
Available
Available
AI message composer
ii AI message composer Compose a draft response and leverage AI to instantly change the tone, rephrase, or expand messages to customers.
Available
Available
AI language translation & routing
ii AI language translation & routing Highest quality language translation with advanced grammar and fluency capabilities. Additional fees may apply.
Available
Available
Conditions-based webhooks
ii Conditions-based webhooks Embed into eDesk automation sending API requests to your internal systems (to trigger API requests).
Available
Ava AI Virtual Agent & Chatbot
Ava AI Chatbot
Ava AI virtual agent & chatbot
ii Ava AI virtual agent & chatbot Ava will triage website queries and resolve instantly or escalate to your support team.
Add on
Add on
Flow builder
ii Flow builder Direct Ava’s interactions, providing complete control over your customer's support experience.
Add on
Add on
Content hub
ii Content hub Train Ava for a highly personalized, context-aware service experience.
Add on
Add on
Knowledge base
ii Knowledge base Internal and customer-facing knowledge base / FAQ to centralize all product and policy documentation. Additional fee may apply.
Add on
Add on
Multi-brand awareness
ii Multi-brand awareness Ava's localization capabilities ensure that customer interactions are precisely tuned to reflect the nuances of different brands and region.
Add on
Add on
Live translation
ii Live translation Ava understands and translates queries in any language. Additional fees may apply.
Add on
Add on
Remove "Powered by eDesk"
ii Remove "Powered by eDesk" Choose whether to remove the eDesk branding from the bottom of the chat widget.
Available
Collaborate
Read-only (viewer) accounts
ii Read-only (viewer) accounts Read-only users can view but not make any changes. Limits may apply.
Available
Available
Available
Multi-agent collaboration
ii Multi-agent collaboration Collaborate and share tickets with other team members to ensure the best response possible is provided to customers.
Available
Available
Available
Mirakl Operator collaboration
ii Mirakl Operator collaboration Unique to eDesk - collaborate with Mirakl marketplace operators and/or customers to improve response times and efficiencies.
Available
Available
Available
Third-party ticket collaboration
ii Third-party ticket collaboration Share tickets with external partners to significantly speed up handling time and your teams ability to resolve issues comprehensively. Available on Professional plans and higher. Talk to us about custom pricing.
Talk to us
Talk to us
Available
Customize branding of ticket share
ii Customize branding of ticket share Include your branding in tickets shared with third-parties.
Available
Feedback & Reviews
Measure
Sales & Service Mobile App
ii Sales & Service Mobile App Real-time data on sales, tickets and reviews with our mobile app.
Available