Because every business is unique
Choose the plan that scales with your stage of growth

Ticket Based Pricing

Best for flexible or informal support teams
Unlimited Users, Low Monthly Fee

Agent Based Pricing

Best for dedicated support teams
Unlimited Tickets, Unlimited Integrations

Essentials

Everything you need to get started with eCommerce support

$ 59

per account /month Billed annually

$69 Billed monthly

Up to 300 tickets /mo

Unlimited users

Link up to 5 sales channels from 200+ including Amazon, eBay, Shopify and Magento

Facebook, Instagram & Twitter integration

Live chat

Proactive chat prompts

Reviews Automation (Lite)

Dynamic templates

AI powered auto-responders

Auto-matched order details

Rule automations

Basic reporting

Pre-sales identification

SLA management

CSAT ratings

5 custom fields

Merge tickets

Free mobile sales app

Voice integration

Auto-translation

Success and support

Custom onboarding

Webinar access

In-app tours and help center

24/7 chat and email support

Growth

Popular

Build out a consistent way of delivering support on all channels

$ 199

per account /month Billed annually

$229 Billed monthly

Up to 1,000 tickets /mo

Unlimited users

Link up to 10 sales channels from 200+ including Amazon, eBay, Shopify and Magento

Facebook, Instagram & Twitter integration

Live chat

Proactive chat prompts

Reviews Automation (Lite)

Dynamic templates

AI powered auto-responders

Auto-matched order details

Rule automations

Advanced reporting & insights

Pre-sales identification

SLA management

CSAT ratings

10 custom fields

Merge tickets

Free mobile sales app

Voice integration

Auto-translation

Success and support

Custom onboarding

Webinar access

In-app tours and help center

24/7 chat and email support

Scale

Scale support and optimize workflows for higher productivity

$ 249

per account /month Billed annually

$289 Billed monthly

Up to 1,500 tickets /mo

Unlimited users

Link unlimited sales channels from 200+ including Amazon, eBay, Shopify and Magento

Facebook, Instagram & Twitter integration

Live chat

Proactive chat prompts

Reviews Automation (Lite)

Dynamic templates

AI powered auto-responders

Auto-matched order details

Rule automations

Advanced reporting & insights

Pre-sales identification

SLA management

CSAT ratings

Unlimited custom fields

Merge tickets

Free mobile sales app

Voice integration

Auto-translation

Success and support

Custom onboarding

Webinar access

In-app tours and help center

24/7 chat and email support

Need more?

User-based pricing is recommended

Team

Collaborate and optimize your support team’s processes

$ 59

per account /month Billed annually

$89 Billed monthly

Unlimited tickets

Unlimited free viewers

Link unlimited sales channels from 200+ including Amazon, eBay, Shopify and Magento

Facebook, Instagram & Twitter integration

Live chat

Proactive chat prompts

Reviews Automation (Lite)

Dynamic templates

AI powered auto-responders

Auto-matched order details

Rule automations

Advanced reporting & insights

Pre-sales identification

SLA management

CSAT ratings

Unlimited custom fields

Merge tickets

Free mobile sales app

Auto-translation

Voice integration

Collision detection

Custom roles & permissions

API access

Success and support

Custom onboarding

Webinar access

In-app tours and help center

24/7 chat and email support

FEATURES

our product

Explore eDesk

1-to-1 demo

marketplace

d2c or retail

Shared Integrations

Communication

Management & Automation

tracking & shipping

Product Help

Learn & Connect

customer stories

Download the eDesk App and keep tabs in real-time

FEATURES

our product

Explore eDesk

1-to-1 demo

marketplace

d2c or retail

Shared Integrations

Communication

Management & Automation

tracking & shipping

Product Help

Learn & Connect

customer stories

Download the eDesk App and keep tabs in real-time

Because every business is unique Choose the plan that scales with your stage of growth

Essentials

Growth

Scale

Team

Pro

Because every business is unique
Choose the plan that scales with your stage of growth