2x efficiency gain by centralizing all queries into a unified inbox.
Ideal when selling on up to 5 channels.
4x efficiency gain by adding AI capabilities to your Growth plan.
Ideal for large and complex teams.
Selling and supporting customers across many sales channels? Talk to our team about our Professional or custom pricing options.
When you sign up for your trial of eDesk, you’ll have access to all features of our most powerful eDesk Performance+ plan. If you want to trial a specific plan, just contact us. At any point during the trial you can choose a plan.
Throughout the trial period, eDesk is in Safe Mode. You can connect your channels and safely experiment with eDesk without disrupting their existing support process. Because eDesk is in Safe Mode the message is not sent nor written to the ticket thread.
Safe mode can be deactivated at any time. Once deactivated, the free-trial period will end and you must select a paid plan to continue using eDesk.
At the end of your eDesk trial, your data and setup remains intact. You can login and select a plan to purchase.
No, our trials are free for 14 days.
Plans are month-to-month or annual. You can start/stop or make changes to your plan at any time (but note that refunds are not given for cancellation or downgrades). You can contact us at any time with more questions.
Ticket-based pricing, available on our Performance+ plan, enables you to pay for the volume of customer conversations you support each month. You get unlimited users and access to the widest range of features, and only pay for the tickets you respond to (whether manually or automatically). Our powerful AI-automations are included as standard in our Performance+ plan.
Agent-based plans enable you to pay for the number of agents managing customer conversations through eDesk. You pay per agent and get unlimited tickets in addition to all the features that you need. You can choose from multiple plan options that best suit your business, including the number of templates, channels, users, and more. Our AI-automations are available on these plans for an additional fee.
Performance+ is our most powerful plan, giving you access to ALL eDesk features, including eDesk AI. It’s also a great solution for businesses that prefer to pay as they scale, instead of paying for each agent, and it’s perfect for retailers that must rapidly onboard new agents during seasonal events.However, eDesk is the only helpdesk that offers the flexibility of ticket-based, user-based, or fully custom enterprise plans. The best way to find out what plan is right for you is to start a trial, test the features, and speak with our product specialists who will help guide you down the right path.
Agent-based plans DO NOT include eDesk AI. You can choose from multiple plan options that best suit your business, including the number of templates, channels, users, and more. Pricing is based on the number of agents you purchase seats for.
Our support team is available 24/7. You can check our full support library with helpful guides. We’re here to help.
Yes! We have an AI add-on for our user-based plans, giving you all of eDesk’s most powerful features and workflow automations, such as summaries, classifications, instant personalization, suggested responses, and so much more. Learn more about eDesk AI here.
A billable ticket is a message initiated through one of the integrated channels which is resolved using eDesk. A ticket that receives a response will only be counted as one billable ticket regardless of how many messages are sent or received on the thread. System messages, feedback requests and spam that are closed via a rule or automation are not counted as billable tickets. Tickets escalated to third parties will be counted as additional tickets.
Agent-based plans DO NOT include eDesk AI. You can choose from multiple plan options that best suit your business, including the number of templates, channels, users, and more. Pricing is based on the number of agents you purchase seats for.
To help you provide uninterrupted support you will be notified via an in-app banner alert when you have reached 90% of you ticket limit. The admin user will be notified via email and can easily purchase a one-off ticket bundle or plan upgrade via their subscription page. Once the ticket limit has been reached, you will continue to receive tickets in eDesk but the ability to respond will be temporarily suspended until your ticket quota has reset, or a ticket bundle or upgrade has been purchased.
A definition of a conversation is when your shopper has engaged with chat. That means they’ve started the chat and have asked at least one question or selected one option.
Ava is a virtual agent that manages all of your initial conversations with shoppers. You can decide when Ava hands-off to a human colleague or Ava will escalate/transfer if Ava can’t resolve the shoppers question.
Very accurate! Ava generates responses based on your specific content it has been trained on, such as sites, blogs, FAQs, custom answers, ensuring precise and reliable answers without fabrication. Ava’s resolution rate of up to 72% suggests that answers are both helpful and most require no intervention from a human agent.
Yes. You have full control over when Ava is visible on your online store.
From Shopify to custom online stores, wherever you can add a chat feature through code snippet, Ava can be placed.
Certainly. Our team will help you set up Ava at no cost. Talk to the team today.
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