Bonanza

Deliver seamless customer support on Bonanza with eDesk. By connecting your Bonanza account to eDesk, you can consolidate messages, orders, and essential information from Bonanza and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Bonanza customers.

About Bonanza
Bonanza.com is a rapidly growing online marketplace, headquartered in Seattle Washington. The Bonanza marketplace is used by sellers to sell products in every category. With the help of Bonanza, sellers can easily set up their booths and list their items. The main feature of this website is its simplicity and transparency.

Bonanza and eDesk
Once you connect your Bonanza account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.

You can connect all your Bonanza marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Bonanza app?

Connecting your Bonanza account to eDesk will allow you to see all your buyer messages from that Bonanza account directly in your eDesk Mailbox.

You will also see the relevant Bonanza customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Bonanza will be displayed within your eDesk account too.

Benefits

Use eDesks smart inbox to effectively manage Bonanza SLAs. Automatically centralize and prioritize expiring tickets from Bonanza and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Bonanza centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Bonanza.
Utilize comprehensive reporting features to analyze support performance for Bonanza against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Bonanza marketplace.