About B&Q
B&Q is the UK’s most recognizable home improvement retailer. The B&Q marketplace gives customers a huge selection of DIY products, while sellers benefit from a trusted brand and large international audience. A seamless B&Q marketplace integration with eDesk lets sellers support that audience without the operational headache.
Curious about selling on B&Q? Learn how to sell on B&Q Marketplace.
How does B&Q work with eDesk?
Once your B&Q account’s connected to eDesk, the B&Q platform integration will display all your messages, orders, and order information in one place to help your Support Team stay on top of tickets. This B&Q integration with eDesk provides full visibility and control over your support workflows.
All the information you need is on hand, meaning you can respond faster to customer queries, as well as choose whether you’d like to reply to the operator, customer, or operator and customer.
See how eDesk’s Smart Inbox works with marketplace messages.
What are the benefits of using the B&Q app?
Connecting your B&Q account to eDesk streamlines your B&Q marketplace integration by pulling all buyer messages into your eDesk Mailbox.
You’ll also see relevant B&Q customer data alongside each ticket, so you can reply directly from eDesk.
Your B&Q orders will also appear directly in your eDesk account.
You can also take advantage of all the amazing features eDesk has to offer:
- A centralized inbox for all apps
- Real-time dynamic Insights
- Full team and B&Q channel reporting
- Built-in auto replies
- Streamline your multi-channel integration
- Manage your B&Q marketplace SLAs
- Auto-translate messages, take your B&Q eCommerce support global
- Respond faster with snippets and templates
