eDesk Chat

Take your customer care to the next level with eDesk’s Live Chat! Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to set up for your customers, and it empowers your team to resolve issues quickly and efficiently, boosting customer satisfaction, loyalty, and advocacy. Your customers will see a Chat icon on your website or webstore. You can customize its colour to suit your own branding.

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Benefits

With all the information they need at their fingertips, your support team can easily resolve issues via Live Chat, dramatically increasing the chances of making a sale.
Live Chat streamlines your agents’ workloads by providing context before a conversation even starts.
Our Chat Prompts maximize your sales opportunities by engaging web store visitors at the peak of their buying journey.
Increase sales and reduce chat tasks for your support team by adding popular self service links to your chat widget.

Discover more

Decathlon

Streamline Decathlon customer support with centralized customer and operator communications in eDesk.

Amazon

Send/receive messages from Amazon customers and access order/tracking data across 21 Amazon marketplaces.

StoreFeeder

Sync and view order information and add notes inside eDesk.