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eDesk Chat

Make customers happier with real-time responses

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eDesk Chat and eDesk

Take your customer care to the next level with eDesk’s Live Chat! Customers love love love the instant results they get when you provide real-time support through Live Chat. eDesk’s Live Chat is simple to set up for your customers, and it empowers your team to resolve issues quickly and efficiently, boosting customer satisfaction, loyalty, and advocacy. Your customers will see a Chat icon on your website or webstore. You can customize its colour to suit your own branding.
Benefits
  • With all the information they need at their fingertips, your support team can easily resolve issues via Live Chat, dramatically increasing the chances of making a sale.
  • Live Chat streamlines your agents’ workloads by providing context before a conversation even starts.
  • Our Chat Prompts maximize your sales opportunities by engaging web store visitors at the peak of their buying journey.
  • Increase sales and reduce chat tasks for your support team by adding popular self service links to your chat widget.

Eliminate chaos thanks to native integrations with all your sales and messaging channels.

No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.

Reduce handling times with instant access to the full context of each customer query

Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.

Achieve 4x improved productivity with next generation AI-driven & rule-based automations

Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.

Resolve complex queries faster with market-leading collaboration features

Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.

Analyse and optimize support operations with comprehensive real-time reporting

A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.

Reap the rewards of exceptional customer support with great customers reviews

eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.

Collaboration tools you’ll love for the job you don’t!

Filtered Mailbox

Create personalized filters so that you and your team can address messages more seamlessly.

Customer View

See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.

Ticket Tagging

Improve reporting and mailbox filtering by labelling, grouping, and organizing your Shopify tickets.

SLA Management

Set your Shopify SLAs and give your team realistic targets for responding to customers.

Insights

eDesk offers insights on SLA compliance, channel stats, products and more.

250+ Integrations

With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.

eDesk Talk

Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.

External Ticket Sharing

Easily share tickets with external parties, such as suppliers and shipping carriers.

Knowledge Bases

Let customers easily find the answers they seek by building your own self-service help center.

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