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Empik

Send/receive messages to/from your Empik customers.

About Empik

Empik marketplace is one of Poland’s leading online retailers. With over 55 million online users, Empik specializes in books and media, music, video, games, toys, sporting equipment, and home appliances.

How does Empik work with eDesk?

Once you connect your Empik to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Empik to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Empik app?

Connecting your Empik account to eDesk will allow you to see all your buyer messages from that Empik account directly in your eDesk Mailbox.

You will also see the relevant Empik customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Empik will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Empik channel reporting

Built in auto replies

Manage your Empik marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

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