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Verishop

Deliver seamless customer support on Verishop with eDesk. By connecting your Verishop account to eDesk, you can consolidate messages, orders, and essential information from Verishop and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Verishop customers.

About Verishop

Verishop is one of the largest aggregators for independent fashion brands in USA. They specialize in partnering with designer and emerging brands to bring their customers the best in fashion, home, beauty and more.

How does Verishop work with eDesk?

Once you connect your Verishop to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Verishop to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Verishop app?

Connecting your Verishop account to eDesk will allow you to see all your buyer messages from that Verishop account directly in your eDesk Mailbox.

You will also see the relevant Verishop customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Verishop will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Verishop channel reporting

Built in auto replies

Manage your Verishop marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage Verishop SLAs. Automatically centralize and prioritize expiring tickets from Verishop and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Verishop centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Verishop.
  • Utilize comprehensive reporting features to analyze support performance for Verishop against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Verishop marketplace.

Streamline Verishop customer support with centralized customer and operator communications in eDesk.

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