Feedback & Reviews

eDesk Feedback will help you improve your online brand reputation by automating feedback requests on Amazon, eBay, FNAC, CDiscount, Shopify, Magento, Bigcommerce, Prestashop, Trustpilot and Google. Feedback allows you to centrally configure custom feedback rules to trigger smart selective feedback requests when a customer meets your rule conditions. When negative feedback is received, automations can be used to quickly assign the ticket to an agent and even respond on their behalf.

Generate more 5* reviews with smart selective feedback requests

Benefits

  • Ensure only happy customers are targeted with review requests with rule condition such as on-time delivery or previous positive reviews and excluding customers with open support tickets
  • Pre-empt complaints and let your customers know there’s an issue to reset expectations for delivery, making them less likely to leave a negative review.
  • Turn unhappy customers into happy ones by efficiently handling negative feedback
  • Boost your brand across the internet to drive revenue

Generate more 5* reviews with smart selective feedback requests

Categories
Resources

Explore 250+ other apps & integrations

Carethy

About Carethy Carethy is the world’s largest beauty and personal care catalogue. Based in Spain, Carethy offers more than 70,000 products in its online marketplace, ...

Dotz

About Dotz Dotz is a Brazilian loyalty program that’s used by millions of consumers to shop and earn rewards in their digital wallets. Dotz has ...

Pixmania

Kroger

About Kroger Kroger, is a Fortune 500 American corporation that operates supermarkets and department stores throughout the USA. How does Kroger work with eDesk? Once ...