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eBay

Deliver seamless customer support across 20 eBay marketplaces: US, UK, France, Germany, Spain, Italy, Canada, Australia, Ireland, Belgium, Switzerland, Poland, Austria, Netherlands, Hong Kong, India, Malaysia, Philippines and Singapore. By connecting your eBay store to eDesk, you can consolidate orders, messages, delivery times, returns and refund details in one place to help your Support Team stay on top of tickets. Spend less time and effort on your customer support, all while delighting shoppers and improving response rates.

Send and receive messages to and from your eBay customers, manage eBay cases and display order and tracking data across the 20 different eBay marketplaces currently supported.

Benefits

  • Automatically organize and prioritize expiring tickets from eBay and other sales channels in eDesk to meet customer expectations and slay SLA’s
  • Equip your agents with the context needed to provide quick and informed responses with all eBay customer and order data automatically attached to each eDesk ticket
  • Easily manage eBay cases and quickly process returns, cancellations and refunds directly from the eDesk platform
  • Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer and order data from eBay
  • Utilize comprehensive reporting features to analyze support performance for eBay against other channels, make data-driven decisions, and enhance overall efficiency.

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