Google My Business
eDesk’s Google My Business integration allows you to automate selective review requests for Google My Business based on the orders you have received from your marketplaces and web stores through eDesks Feedback add-on. These reviews you receive are left on the Google profile for your business and will also be visible within eDesk, where you will have the ability to respond to negative feedback directly.
Benefits
- Send automated review requests to happy customers only to generate reviews that boost brand reputation
- Maximize response rates with tailored review requests that are specific to your brand and the customer scenario.
- Proactively manage customer expectations when issues arise for increased customer satisfaction
- Seamlessly handle negative feedback within your help desk, turning challenges into opportunities for improvement.
- Get improved visibility of your customer experience with eDesks Google My Business dashboard
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