Instagram

More buyers than ever use Instagram to contact brands with pre and post-sales queries. By connecting your Instagram Business page to eDesk you will have access to all post comments and DM’s from your Instagram Business account in one place to help your Support Team stay on top of social media queries.Instagram posts and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Instagram page and it will also update when you send messages from eDesk.

View posts, DMs, comments and respond directly from inside eDesk.

Benefits

  • Save time and effort by centralizing all messages into eDesks smart unified inbox
  • Prioritize and assign tickets to agents based on query type, response time and more to ensure customer expectations are met.
  • Turn social queries into sales opportunities with prompt responses
  • Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.

View posts, DMs, comments and respond directly from inside eDesk.

Categories
Resources

Explore 250+ other apps & integrations

ManoMano

About ManoMano ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies. Launched in France, it now also operates in Belgium, Germany, ...

PcComponentes

About PcComponentes PcComponentes is the leading online retailer in Spain for electronic consumer goods. How does PcComponentes work with eDesk? Once you connect your PcComponentes ...

1800 Flowers

About 1800 Flowers 1-800-Flowers.com is a floral and foods gift retailer and distribution company in the United States. How does 1800 Flowers work with eDesk? ...

Phone House

About Phone House Spain Phone house is a leader in the telecommunications market in Spain. How does Phone House Spain work with eDesk? Once you ...