Instagram

More buyers than ever use Instagram to contact brands with pre and post-sales queries. By connecting your Instagram Business page to eDesk you will have access to all post comments and DM’s from your Instagram Business account in one place to help your Support Team stay on top of social media queries.Instagram posts and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Instagram page and it will also update when you send messages from eDesk.

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Benefits

Save time and effort by centralizing all messages into eDesks smart unified inbox
Prioritize and assign tickets to agents based on query type, response time and more to ensure customer expectations are met.
Turn social queries into sales opportunities with prompt responses
Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.

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Decathlon HK

Streamline Decathlon HK customer support with centralized customer and operator communications in eDesk.

Etsy

Streamline Etsy support with eDesk, Get notified of customer messages, assign agents, add SLA’s and attach order notes and order information.

Rithum

Connecting Rithum to eDesk will equip you with all the context you need to achieve positive outcomes for your customers. Reply to queries from your Rithum channels directly in eDesk and get visibility of order data including returns and cancellations your customers have made alongside the ticket in eDesk. You can also use the eDesk Rithum integration to connect 1 additional channel that eDesk doesn’t support natively. Sync and view order details in Rithum directly inside eDesk.

Interactive Demo