About H&M Home
H&M HOME is a leading multinational home decor and accessories retailer that is part of H&M, the second-largest clothing retailer in the world.
How does H&M Home work with eDesk?
Once you connect your H&M Home to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect H&M Home to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the H&M Home app?
Connecting your H&M Home account to eDesk will allow you to see all your buyer messages from that H&M Home account directly in your eDesk Mailbox.
You will also see the relevant H&M Home customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on H&M Home will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and H&M Home channel reporting
Built in auto replies
Manage your H&M Home marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates