Back to directory

H&M Home

Deliver seamless customer support on H&M Home with eDesk. By connecting your H&M Home account to eDesk, you can consolidate messages, orders, and essential information from H&M Home and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your H&M Home customers.

About H&M Home

H&M HOME is a leading multinational home decor and accessories retailer that is part of H&M, the second-largest clothing retailer in the world.

How does H&M Home work with eDesk?

Once you connect your H&M Home to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect H&M Home to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the H&M Home app?

Connecting your H&M Home account to eDesk will allow you to see all your buyer messages from that H&M Home account directly in your eDesk Mailbox.

You will also see the relevant H&M Home customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on H&M Home will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and H&M Home channel reporting

Built in auto replies

Manage your H&M Home marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

Use eDesks smart inbox to effectively manage H&M Home SLAs. Automatically centralize and prioritize expiring tickets from H&M Home and other sales channels in eDesk to meet customer expectations
Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or H&M Home centrally, when operator intervention is necessary.
Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from H&M Home.
Utilize comprehensive reporting features to analyze support performance for H&M Home against other channels, make data-driven decisions, and enhance overall efficiency.
Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the H&M Home marketplace.

Streamline H&M Home customer support with centralized customer and operator communications in eDesk.

Categories

Resources

How to connect H&M Home with eDesk »

Explore 250+ other apps & integrations

GACD

About GACD GACD is a French supplier of dentistry supplies and equipment. The GACD marketplace offers its customers a wide variety of products ranging from ...

Sharaf DG

About Sharaf DG Sharaf DG is an online electronics retailer that’s based in the United Arab Emirates. SharafDG has a wide selection of smartphones and ...

Casa del Libro

About Casa del Libro Founded in 1923, Casa Del Libro is one of Spain’s most famous bookshops. In addition to its busy e-commerce marketplace, Casa ...

Cultura

About Cultura Cultura is a French retailer specializing in leisure products such as books, musical instruments, video games, board games, stationary, films, toys and wellbeing ...