KaDeWe

Deliver seamless customer support on KaDeWe with eDesk. By connecting your KaDeWe account to eDesk, you can consolidate messages, orders, and essential information from KaDeWe and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your KaDeWe customers.

About KaDeWe

The Kaufhaus des Westens, usually abbreviated to KaDeWe, is an iconic German department store that is the second-largest department store in Europe. Its online marketplace sells designer clothing, beauty and wellness products, food, homeware, and more.

How does KaDeWe work with eDesk?

Once you connect your KaDeWe to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect KaDeWe to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the KaDeWe app?

Connecting your KaDeWe account to eDesk will allow you to see all your buyer messages from that KaDeWe account directly in your eDesk Mailbox.

You will also see the relevant KaDeWe customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.