With 12 million customers and nearly 60 million visitors to its website, Nocibé is a leading French retailer of perfumes and cosmetics.
How does Nocibé work with eDesk?
Once you connect your Nocibé to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Nocibé to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Nocibé app?
Connecting your Nocibé account to eDesk will allow you to see all your buyer messages from that Nocibé account directly in your eDesk Mailbox.
You will also see the relevant Nocibé customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Nocibé will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Nocibé channel reporting
Built in auto replies
Manage your Nocibé marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates