eDesk Integration - Amazon

Amazon

Send and receive messages to/from your Amazon customers, display SLA and order & FBA tracking data across the 18 different Amazon marketplaces currently supported.

About Amazon

Amazon is one of the biggest marketplaces in the world. eDesk seamlessly connects with 18 Amazon marketplaces: US, UK, France, Germany, Spain, Italy, Australia, Brazil, Canada, India, Japan, Mexico, Turkey, UAE, Singapore, Netherlands, Sweden and Poland.

Send and receive messages to and from your Amazon customers and display SLA, order, and FBA tracking data from the 18 different Amazon marketplaces.

Amazon and eDesk

eDesk seamlessly connects with 18 Amazon marketplaces: US, UK, France, Germany, Spain, Italy, Australia, Brazil, Canada, India, Japan, Mexico, Turkey, UAE, Singapore, Netherlands, Sweden and Poland.

Once you connect your Amazon account to eDesk, it will display all your orders, messages, delivery times, returns and refund details in one place to help your Support Team stay on top of tickets.

You can connect all your Amazon marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

 

What are the benefits of using the Amazon app?

Connecting your Amazon account to eDesk will allow you to see all your buyer messages from that Amazon account directly in your eDesk Mailbox.
You will also see the relevant Amazon customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Amazon will be displayed within your eDesk account too.

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