PrestaShop

Deliver seamless customer support on PrestaShop with eDesk. By connecting your PrestaShop store to eDesk, you can consolidate messages, orders, and essential information from PrestaShop and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your PrestaShop customers.

Benefits

  • Automatically centralize and prioritize expiring tickets from PrestaShop and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from PrestaShop
  • Utilize comprehensive reporting features to analyze support performance for PrestaShop against other channels, make data-driven decisions, and enhance overall efficiency.

Send/receive messages to/from your Prestashop customers.

Categories
Resources

Explore 250+ other apps & integrations

Veeqo

MediaMarkt Germany

About MediaMarkt Operating in 13 countries and selling over 200 brands, MediaMarkt is Europe’s biggest retailer of consumer electronic goods. Retail partners for the MediaMarkt ...

Yahoo

The Knot

About The Knot The Knot is a wedding planning platform based in the USA that provides its customers with everything they need to plan the ...