Facebook

By connecting your Facebook Business account to eDesk you will have access to all post comments and DM’s in one place to help your Support Team stay on top of social media queries. Facebook post comments and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Facebook account and it will also update when you send messages from eDesk.

Automatically forward messages & posts from Facebook into eDesk.

Benefits

Save time and effort by centralizing all messages into eDesks smart unified inbox. No need to share your Facebook login with staff
Prioritize and assign tickets to agents based on query type, response time and use AI automations to ensure customer expectations are efficiently met.
Turn social queries into sales opportunities with prompt responses
Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.

View Facebook posts, DMs, comments and respond directly from inside eDesk.

How to connect Facebook with eDesk »

Learn more about our Facebook integration »

Explore 250+ other apps & integrations

Facebook

Entre chasseurs

About Entre chasseurs Entrechasseurs.com is a French company with a passion for hunting and shooting. Its marketplace offers equipment and accessories that range from weapons ...

Twil

About Twil Twil (The Wine I Love) is an online platform that offers French wines directly from the producer. With more than 25,000 wines on ...

Skubana

About Skubana Skubana is an e-commerce order and inventory management platform that enables multi-channel brands to unify their back-office operations. Featuring automated purchase order recommendations, ...

Facebook

Benefits

Categories

Resources

Explore 250+ other apps & integrations

Facebook

Entre chasseurs

Twil

Skubana

Discover our other products

Compare

Alternatives

Features

Integrations

Resources

Guides

Company

Follow along with us