Facebook

By connecting your Facebook Business account to eDesk you will have access to all post comments and DM’s in one place to help your Support Team stay on top of social media queries. Facebook post comments and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Facebook account and it will also update when you send messages from eDesk.

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Back Market

Streamline Back Market customer support with centralized customer communications in eDesk.

Marketplace

Shopware

Send/receive messages to/from your Shopware customers.

Webstore

Rithum

Connecting Rithum to eDesk will equip you with all the context you need to achieve positive outcomes for your customers. Reply to queries from your Rithum channels directly in eDesk and get visibility of order data including returns and cancellations your customers have made alongside the ticket in eDesk. You can also use the eDesk Rithum integration to connect 1 additional channel that eDesk doesn’t support natively. Sync and view order details in Rithum directly inside eDesk.

Interactive Demo