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Facebook

By connecting your Facebook Business account to eDesk you will have access to all post comments and DM’s in one place to help your Support Team stay on top of social media queries. Facebook post comments and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Facebook account and it will also update when you send messages from eDesk.

Automatically forward messages & posts from Facebook into eDesk.

Benefits

  • Save time and effort by centralizing all messages into eDesks smart unified inbox. No need to share your Facebook login with staff
  • Prioritize and assign tickets to agents based on query type, response time and use AI automations to ensure customer expectations are efficiently met.
  • Turn social queries into sales opportunities with prompt responses
  • Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.

View Facebook posts, DMs, comments and respond directly from inside eDesk.

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