eDesk logo
eDesk logo
Main Menu
Get started

Back to directory

Facebook

By connecting your Facebook Business account to eDesk you will have access to all post comments and DM’s in one place to help your Support Team stay on top of social media queries. Facebook post comments and DM’s will create a new ticket in eDesk and the message content will appear in a ticket, which you can reply to in eDesk. All comments will continue to be delivered to your Facebook account and it will also update when you send messages from eDesk.

Automatically forward messages & posts from Facebook into eDesk.

Benefits

  • Save time and effort by centralizing all messages into eDesks smart unified inbox. No need to share your Facebook login with staff
  • Prioritize and assign tickets to agents based on query type, response time and use AI automations to ensure customer expectations are efficiently met.
  • Turn social queries into sales opportunities with prompt responses
  • Improve team collaboration with the internal notes, and @mention features in eDesk to help remote colleagues to work collectively to resolve queries.

View Facebook posts, DMs, comments and respond directly from inside eDesk.

Categories

Resources

How to connect Facebook with eDesk »

Learn more about our Facebook integration »

Explore 250+ other apps & integrations

Bunnings

About Bunnings Bunnings is the leading retailer of home and lifestyle products for consumer and commercial customers in Australia and New Zealand. Bunnings is a ...

Harvey Nichols

About Harvey Nichols Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer ...

Casa del Libro

About Casa del Libro Founded in 1923, Casa Del Libro is one of Spain’s most famous bookshops. In addition to its busy e-commerce marketplace, Casa ...

Sarenza

About Sarenza Sarenza is a French e-commerce company specializing in the online sale of footwear, accessories, and beauty products. Based in Paris, Sarenza offers a ...
eDesk

The All-in-One Help Desk for eCommerce

Discover our other products
Compare
Alternatives
Features
Integrations
Resources
Guides
Company
Follow along with us
Facebook Twitter Youtube Linkedin Instagram
Facebook Twitter Youtube Linkedin Instagram

Choose your language

© eDesk 2022, All rights reserved.

Privacy Policy

Website Terms