eDesk Integration - Facebook

Facebook

Automatically forward emails from Facebook into eDesk.

About Facebook
Founded in 2004, Facebook’s mission is to give people the power to build community and bring the world closer together. Over 2 billion people use Facebook, Instagram, WhatsApp, or Messenger every month to stay connected with friends and family, to discover what’s going on in the world, and to share and express what matters to them.

Facebook and eDesk
Once you connect your Facebook Business account to eDesk, it will display all your direct messages, wall posts, and comments in one place to help your Support Team stay on top of tickets.

You can connect all your Facebook Business account so you can prioritize tickets, have all the information you need on hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Facebook app?
Connecting your Facebook account to eDesk will allow you to see all your direct messages, wall posts, and comments from that Facebook Business account directly in your eDesk Mailbox (we will not import data from your personal Facebook account).

You will also be able to reply to these directly from eDesk.

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