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Shop Apotheke

Deliver seamless customer support on Shop Apotheke with eDesk. By connecting your Shop Apotheke account to eDesk, you can consolidate messages, orders, and essential information from Shop Apotheke and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.

Send/receive messages to/from your Shop Apotheke customers.

About Shop Apotheke

Shop Apotheke, one of the leading online pharmacies in Europe, launched its marketplace in 2021. Currently offering over 100,000 products, retail partners benefit from a vast European customer base and Shop Apotheke’s established brand.

How does Shop Apotheke work with eDesk?

Once you connect your Shop Apotheke to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Shop Apotheke to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.

What are the benefits of using the Shop Apotheke app?

Connecting your Shop Apotheke account to eDesk will allow you to see all your buyer messages from that Shop Apotheke account directly in your eDesk Mailbox.

You will also see the relevant Shop Apotheke customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Shop Apotheke will be displayed within your eDesk account too.

You can also take advantage of all the amazing features eDesk has to offer:

A centralized inbox for all apps
Real-time dynamic Insights

Full team and Shop Apotheke channel reporting

Built in auto replies

Manage your Shop Apotheke marketplace SLAs

Auto-translate your messages

Respond faster with snippets and templates

Benefits

  • Use eDesks smart inbox to effectively manage Shop Apotheke SLAs. Automatically centralize and prioritize expiring tickets from Shop Apotheke and other sales channels in eDesk to meet customer expectations
  • Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
  • Resolve customer issues in a flash with automatic ticket creation when an incident is raised in Mirakl. You’ll have flexibility to message either the customer or Shop Apotheke centrally, when operator intervention is necessary.
  • Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from Shop Apotheke.
  • Utilize comprehensive reporting features to analyze support performance for Shop Apotheke against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers on the Shop Apotheke marketplace.

Streamline Shop Apotheke customer support with centralized customer and operator communications in eDesk.

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