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WhatsApp Business

Recieve and respond to Whatsapp Business messages centrally in eDesk

WhatsApp Business and eDesk

Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world. eDesk’s WhatsApp integration allows you to manage your WhatApp conversations directly within your eDesk mailbox. Once you’ve connected your WhatsApp business account to it all your WhatsApp messages will flow into eDesk where your team can reply to them. What you’’ll need: – An eDesk Admin login, – Whatsapp Business account and phone number – Facebook account and business page
Benefits
  • Automatically prioritize expiring tickets from Whatsapo in eDesk’s Smart Inbox to effectively manage SLAs and meet customer expectations
  • Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create and send concise, personalized responses, using message templates and snippets to auto-populate relevant customer order data.
  • Utilize comprehensive reporting features to analyze support performance for Whatsapp against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers

Eliminate chaos thanks to native integrations with all your sales and messaging channels.

No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.

Reduce handling times with instant access to the full context of each customer query

Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.

Achieve 4x improved productivity with next generation AI-driven & rule-based automations

Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.

Resolve complex queries faster with market-leading collaboration features

Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.

Analyse and optimize support operations with comprehensive real-time reporting

A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.

Reap the rewards of exceptional customer support with great customers reviews

eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.

Features you (and your team) will love

SLA Management

Set your SLAs and give your team realistic targets for responding to customers.

Filtered Mailbox

Create personalized filters so that you and your team can address messages more seamlessly.

Ticket Tagging

Improve reporting and mailbox filtering by labelling, grouping, and organizing your tickets.

Customer View

See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.

Insights

eDesk offers insights on SLA compliance, channel stats, products and more.

Knowledge Bases

Let customers easily find the answers they seek by building your own self-service help center.

250+ Integrations

With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.

eDesk Talk

Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.

External Ticket Sharing

Easily share tickets with external parties, such as suppliers and shipping carriers.

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