How does WhatsApp work with eDesk?
Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world. Important: To install the eDesk WhatsApp app you will need a WhatsApp business account, as well as a Facebook account and Facebook Business page.
eDesk’s WhatsApp integration allows you to manage your WhatApp conversations directly within your eDesk mailbox. Once you’ve connected your WhatsApp business account to it all your WhatsApp messages will flow into eDesk where your team can reply to them.
What are the benefits of using the Whatsapp app?
Your customers get to contact you in a convenient, familiar way, while having the ability to prioritise, assign and reply to all your WhatsApp messages from your eDesk mailbox. It’s a win-win!
eDesk will also pull your WhatsApp templates in, and you will be able to use eDesk snippets, or free text as variables in your templates. You can then use these templates to initiate conversations with your customers.