WhatsApp Business

Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world. eDesk’s WhatsApp integration allows you to manage your WhatApp conversations directly within your eDesk mailbox. Once you’ve connected your WhatsApp business account to it all your WhatsApp messages will flow into eDesk where your team can reply to them. What you’’ll need: - An eDesk Admin login, - Whatsapp Business account and phone number - Facebook account and business page

Provide outstanding customer service and unlock sales opportunities through the most popular messaging app in the world, directly from our unified inbox.

Benefits

  • Automatically prioritize expiring tickets from Whatsapo in eDesk’s Smart Inbox to effectively manage SLAs and meet customer expectations
  • Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
  • Leverage built-in AI automations to create and send concise, personalized responses, using message templates and snippets to auto-populate relevant customer order data.
  • Utilize comprehensive reporting features to analyze support performance for Whatsapp against other channels, make data-driven decisions, and enhance overall efficiency.
  • Auto-translate messages for a global audience, expanding your reach and breaking language barriers

Recieve and respond to Whatsapp Business messages centrally in eDesk

Categories
Resources

Explore 250+ other apps & integrations

Showroomprivé Dropshipping

Shop Apotheke

About Shop Apotheke Shop Apotheke, one of the leading online pharmacies in Europe, launched its marketplace in 2021. Currently offering over 100,000 products, retail partners ...

Dotz

About Dotz Dotz is a Brazilian loyalty program that’s used by millions of consumers to shop and earn rewards in their digital wallets. Dotz has ...

Metro

About Metro Metro is the leading supplier to Independent French restaurants. How does Metro work with eDesk? Once you connect your Metro to eDesk, it ...