Retif is a European leader providing services, fittings, and equipment to shops, boutiques and offices. Retif sources the best products at the best cost, and offers more than 80,000 products to its customers.
How does Retif work with eDesk?
Once you connect your Retif to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Retif to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Retif app?
Connecting your Retif account to eDesk will allow you to see all your buyer messages from that Retif account directly in your eDesk Mailbox.
You will also see the relevant Retif customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Retif will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
Full team and Retif channel reporting
Built in auto replies
Manage your Retif marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates