About Oriental Trading Company
Oriental Trading Company, Inc. (“OTC”), a Berkshire Hathaway company, is the nation’s largest direct retailer and online destination for party supplies, arts and crafts, toys and novelties, school supplies, educational games, and personalized products.
How does Oriental Trading Company work with eDesk?
Once you connect your Oriental Trading Company to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Oriental Trading Company to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Oriental Trading Company app?
Connecting your Oriental Trading Company account to eDesk will allow you to see all your buyer messages from that Oriental Trading Company account directly in your eDesk Mailbox.
You will also see the relevant Oriental Trading Company customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Oriental Trading Company will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Oriental Trading Company channel reporting
Built in auto replies
Manage your Oriental Trading Company marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates