eDesk Knowledge base
The Knowledge Base allows you to publish a library of reliable help articles to your website that enables your customers to self-serve and quickly find answers to their questions. Using the eDesk Knowledge Base add-on will put your content library at your fingertips so that you can reply even faster. Now, when you are answering tickets in your eDesk mailbox, you will be able to search through your Knowledge Base content library and embed any article from it into a reply
Benefits
- Delight your customers with quick responses that include links to comprehensive guides that solve their queries.
- With Support Agents working from a single source of truth, your customers will receive a consistent, high-quality service.
- Save time by allow customers to self serve, reducing the need to reach out to an agent
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