About Dotz
Dotz is a Brazilian loyalty program that’s used by millions of consumers to shop and earn rewards in their digital wallets. Dotz has partnered with more than 200 vendors in their award-winning marketplace, which offers furniture, electronics, toys, fashion, beauty, music, and more.
How does Dotz work with eDesk?
Once you connect your Dotz to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.
Connect Dotz to eDesk to get all the information you need on-hand and respond faster to customer queries from one shared mailbox. You’ll also have the ability to choose whether you’d like to reply to the operator, customer or operator & customer.
What are the benefits of using the Dotz app?
Connecting your Dotz account to eDesk will allow you to see all your buyer messages from that Dotz account directly in your eDesk Mailbox.
You will also see the relevant Dotz customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Dotz will be displayed within your eDesk account too.
You can also take advantage of all the amazing features eDesk has to offer:
A centralized inbox for all apps
Real-time dynamic Insights
Full team and Dotz channel reporting
Built in auto replies
Manage your Dotz marketplace SLAs
Auto-translate your messages
Respond faster with snippets and templates
