eDesk Integration - Rakuten

Rakuten

Send/receive messages to/from your Rakuten customers.

About Rakuten
Rakuten is the world’s fourth-largest online marketplace and the leading platform in Japan. It helps companies develop their brand presence and offers them a choice of four store management plans, as well as the option to sell directly to Japanese consumers.

Rakuten and eDesk
Once you connect your Rakuten account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets.

You can connect all your Rakuten marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

What are the benefits of using the Rakuten app?
Connecting your Rakuten account to eDesk will allow you to see all your buyer messages from that Rakuten account directly in your eDesk Mailbox.

You will also see the relevant Rakuten customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.

All your orders on Rakuten will be displayed within your eDesk account too.

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