ManoMano
About ManoMano ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies.
Choose your language
© eDesk 2022, All rights reserved.
14-day trial | No credit card required | Guided setup
No more tab switching or relying on third-party add ons. eDesk provides your team with a unified smart inbox that consolidates queries from all your sales and communications channels.
Only eDesk enables you to associate each customer message with the order and full customer history, across EVERY sales channel. Deploy personalization at scale by automatically using personal data in responses.
Create happier, more high-performing teams with eDesk’s AI-powered automations AND happier, more satisfied customers with rapid and personalized responses to queries 24/7.
Ensure customer questions are addressed comprehensively and rapidly, first time. With a suite of collaboration tools you can manually and automatically loop in and track responses from your colleagues.
A full suite of up to the minute reports on all aspects of your customer operations, enables you to make better decisions in resource, channel and product management.
eDesk’s Feedback module enables you easily automate review requests to happy customers, ensuring you achieve the highest volume of 5-star reviews; enabling you to grow faster and scale more profitiably.
Create personalized filters so that you and your team can address messages more seamlessly.
See your customers, orders, tickets, tracking numbers, total order value, and more all in one place.
Improve reporting and mailbox filtering by labelling, grouping, and organizing your Shopify tickets.
Set your Shopify SLAs and give your team realistic targets for responding to customers.
eDesk offers insights on SLA compliance, channel stats, products and more.
With 250+ integrations, eDesk lets you connect anywhere, all from one smart inbox.
Connect one phone number with your eDesk to allow your customer service agents to make and receive calls.
Easily share tickets with external parties, such as suppliers and shipping carriers.
Let customers easily find the answers they seek by building your own self-service help center.
“It’s so easy to integrate, and to have all of your customer queries all in one place from all of the different places that you sell – is just a dream.”
Susie Waghorn
Head of Customer Service, Wetsuit Outlet
“With eDesk we have managed to reduce our second line response team in a way that helps the company really grow. Even with more marketplaces being introduced, we can keep the support team small.”
Irene Epp
Service Delivery Manager, Pertemba Global
45% marketplace growth, while maintaining 97.6% SLA compliance
About ManoMano ManoMano is a European marketplace specialising in DIY, home improvement and gardening supplies.
How does Klaviyo (Beta) work with eDesk? The eDesk-Klaviyo integration offers unparalleled flexibility by allowing
About ShippingBo A multi-channel, multi-warehouses and multi-carriers solutions. Shippingbo is the reference solution for e-merchants,
How does eDesk Talk work with eDesk? eDesk Talk is a cloud-based voice solution that
Macy’s is an American chain of high-end department stores founded in 1858 by Rowland Hussey
How does WhatsApp work with eDesk? Once you connect WhatsApp Business to eDesk, you’ll be
Want monthly eCommerce tips, trends and news direct to your inbox?
The All-in-One Help Desk for eCommerce
Maximize profits and sales on Amazon
Attract more reviews wherever you sell
Choose your language
© eDesk 2022, All rights reserved.
