Shopify isn’t just an eCommerce software, Shopify is the best eCommerce platform that has everything you need to sell online, on social media, or in person.
Shopify and eDesk
Once you connect your Shopify account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets. You can also process Shopify order returns and cancellations directly in the related eDesk ticket.
You can connect all your Shopify marketplaces so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.
What are the benefits of using the Shopify app?
Connecting your Shopify account to eDesk will allow you to see all your buyer messages from that Shopify account directly in your eDesk Mailbox.
You will also see the relevant Shopify customer data directly on the right-hand side of every single ticket so you can reply to your customers directly from eDesk.
All your orders on Shopify will be displayed within your eDesk account too.