How eDesk helped Q-Parts24 to drive and scale their business

Smooth operations across all systems was the solution

To improve reviews Q-Parts24 needed a helpdesk solution that would supercharge their customer support team, as the brand expanded their webstore into other marketplaces.

Designed with multichannel eCommerce brands in mind, eDesk’s solution helped Q-Parts24 to quickly smooth operations across their systems.

eDesk centralises data from multiple channels into an intuitive dashboard in real time so all customer queries and related order details are in one place. And the Smart Inbox automatically groups, prioritises and assigns customer queries, so the right people have access to the right information at the right time.

With a simplified, searchable view of their buyer’s journey at their fingertips, Q-Parts24 customer support agents could quickly and easily resolve customer queries.

eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.

Now Q-Parts24 uses eDesk to maintain the extraordinary customer support necessary for their brand to sustain growth and realise their potential in the competitive eCommerce market.