The All-in-One Help Desk for eCommerce
Discover our other products

Repricer
Maximize profits and sales on Amazon

FeedbackExpress
Attract more reviews wherever you sell
Industry
Furniture & Decor
Integrations
Boutique Marketplaces (Cymax Business and Homesquare), Walmart, eBay, Amazon, Best Buy
eDesk solutions
eDesk Helpdesk, Feedback
eDesk customer
Since 2017
As a leader in online sales for all items home and office, Cymax Group strives for ultimate customer satisfaction. But with over hundreds of thousands of SKUs selling on dozens of marketplaces, their ambition to create the optimal experience for their customers was a challenge.
Cymax Group needed to log into, and respond to the message portal for each channel individually in order to monitor response times and ensure adherence to performance expectations. And there was a lot of manual work to manage all the various message channels, which was cumbersome and unsustainable. Centralising systems was the solution.
As eCommerce adoption for furniture boomed worldwide, Cymax Group turned its focus to digital innovation and transformation to keep pace with the changing needs and expectations of their consumers.
Dedicated to trendsetting in customer service, product selection and eCommerce technology, Cymax Group realised they needed a fit for purpose support desk to help them scale customer service.
The online furniture retailer wanted to centralise messages from multiple marketplaces into a single inbox. After trialling various alternative solutions, Cymax Group selected eDesk to tackle messaging’s mission impossible – creating one inbox to rule them all.
Built for eCommerce, eDesk has helped the team at Cymax Group to revolutionise their workflows, centralise all messages and simplify reporting. User roles are clearly defined, and the customer support team now works primarily within one inbox.
eDesk’s dashboard view provides Cymax Group with over-arching visibility of all their communication channels, leading to reduced response times and improving productivity. This means they can now easily meet their performance expectations and deliver the superior customer service they are so passionate about.
Cymax Group Technologies, the leading eCommerce technologies and services provider, is one of the top-rated 3P sellers on major marketplaces. With Cymax Group, you have the advantage of an end-to-end integrated eCommerce solution, unmatched 3P selling services, and back-end technology support. Get exclusive access to their boutique marketplaces and their proprietary freight platform, connecting you to one of the largest selections of shipping providers and giving you the advantage of accessing discounted rates for big and bulky products.
eDesk helped Trainz.com to achieve much-needed transparency of all customer queries and deliver standardised responses to common queries.
MyBoatStore uses eDesk’s integrated ecommerce helpdesk for all incoming customer messages from its website, Amazon and eBay.
eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.
Want monthly eCommerce tips, trends and news direct to your inbox?
The All-in-One Help Desk for eCommerce
Maximize profits and sales on Amazon
Attract more reviews wherever you sell
Choose your language
© eDesk 2022, All rights reserved.
Cookie | Duration | Description |
---|---|---|
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
elementor | never | This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time. |
JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
Cookie | Duration | Description |
---|---|---|
_calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Cookie | Duration | Description |
---|---|---|
__hstc | 1 year 24 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
hubspotutk | 1 year 24 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
---|---|---|
NID | 6 months | NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. |
Cookie | Duration | Description |
---|---|---|
GetLocalTimeZone | session | No description |
m | 2 years | No description available. |
ppwp_wp_session | 30 minutes | No description |
wp-wpml_current_language | session | No description available. |