WhatsApp Business
Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world. eDesk’s WhatsApp integration allows you to manage your WhatApp conversations directly within your eDesk mailbox. Once you’ve connected your WhatsApp business account to it all your WhatsApp messages will flow into eDesk where your team can reply to them. What you’’ll need: - An eDesk Admin login, - Whatsapp Business account and phone number - Facebook account and business page
Benefits
- Automatically prioritize expiring tickets from Whatsapo in eDesk’s Smart Inbox to effectively manage SLAs and meet customer expectations
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI automations to create and send concise, personalized responses, using message templates and snippets to auto-populate relevant customer order data.
- Utilize comprehensive reporting features to analyze support performance for Whatsapp against other channels, make data-driven decisions, and enhance overall efficiency.
- Auto-translate messages for a global audience, expanding your reach and breaking language barriers
Discover More
Decathlon HK
Streamline Decathlon HK customer support with centralized customer and operator communications in eDesk.
Etsy
Streamline Etsy support with eDesk, Get notified of customer messages, assign agents, add SLA’s and attach order notes and order information.
View posts, DMs, comments and respond directly from inside eDesk.