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eDesk Integration - Etsy


Respond to post sales questions from your buyers on Etsy, the global marketplace for unique and creative goods.

About Etsy

Etsy, Inc. is an American e-commerce company focused on handmade or vintage items and craft supplies. These items fall under a wide range of categories, including jewelry, bags, clothing, home décor and furniture, toys, art, as well as craft supplies and tools.


How does Etsy work with eDesk?

Once you connect your Etsy account to eDesk, you will be notified of customer messages in the form of tickets, which you’ll have the ability to assign to agents, add SLA and any notes. For queries where the buyer has ordered from you, you can respond to the buyer from within eDesk.

What are the benefits of using the Etsy app?

Integrating your Etsy account with eDesk allows you to manage all buyer messages from your Etsy seller account directly within your eDesk Mailbox.


For your Etsy post-sales support questions, you will also see the relevant order data directly on the right-hand side of every single ticket, so you can reply to your customers directly from eDesk with all the relevant context at hand.

For pre-sales conversations, you will be notified of customer messages in the form of tickets, and have the ability to assign them to agents, add SLA and any notes. We’ll direct you to the right place to reply to the customer directly from within Etsy. If the conversation does convert to a sale, you can then attach an order number so you can manage the conversation from within eDesk.

All your Etsy orders can be consulted directly on the Orders screen in eDesk.


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