PrestaShop
Deliver seamless customer support on PrestaShop with eDesk. By connecting your PrestaShop store to eDesk, you can consolidate messages, orders, and essential information from PrestaShop and your other sales and communication channels in one centralized platform, streamlining your Support Team's workflow.
Benefits
- Automatically centralize and prioritize expiring tickets from PrestaShop and other sales channels in eDesk to meet customer expectations
- Equip your agents with the context needed to provide quick and informed responses with all customer and order data automatically attached to each eDesk ticket
- Collaborate with other agents and external third parties such as a fulfillment service or supplier centrally in the eDesk ticket for efficient resolution.
- Leverage built-in AI automations to create prompt, personalized responses, using message templates and snippets to auto-populate relevant customer order data from PrestaShop
- Utilize comprehensive reporting features to analyze support performance for PrestaShop against other channels, make data-driven decisions, and enhance overall efficiency.
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