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The best help desk app for Shopify sellers

Spend less time and effort on your customer support, all while delighting shoppers and improving response rates. 

Our customer service software for eCommerce lets you centralize the messaging from all your marketplaces and communication channels into one smart inbox. Connect through our Shopify integration to take your Shopify store to new heights.

Top-rated eCommerce support platform on Shopify App Store

Powering support for thousands of eCommerce businesses worldwide

Your search for a complete eCommerce helpdesk is over​

Stop wasting time on repeat questions or information gathering

With eDesk’s Customer View, you can view all customer and order data on one screen. No more having to click around to find order details, tracking numbers, or customer info.

Plus, our easy-to-use, customizable AI templates make responding to frequently asked questions easier and faster than ever. This allows your customer support team to expend less manual effort and exceed expectations in a fraction of the time.

Make updates to Shopify orders more easily

Connecting your Shopify account to eDesk’s customer support software doesn’t just make it easier for your team to stay on top of messages. With our updated integration, making order adjustments is easier than ever. Action returns, cancellations and even create duplicate shopify orders for item replacements directly from eDesk. This is just one more way we take the hassle out of providing great customer service.

Reduce effort and improve efficiency with Automations​

Our customer support tool lets you use built-in AI to reduce response times, increase efficiency, and eliminate repetitive tasks. This means your Shopify customer support team can work smarter, not harder, and you can focus on growing your business.

Use personalization to retain more customers

How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.

This personalized experience gives your customers the confidence to repurchase and leave great reviews. Improved customer satisfaction and better brand loyalty? That’s good for business.

Encourage better team collaboration

With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales questions.

Shopify Entrepreneur plan

Everything you need to scale your Shopify business and provide awesome service to your customers, no matter where they communicate with you.

14-day free trial. No credit card required.

The simplest way to provide 5-star support

Easily integrate with your Shopify stores and anywhere you support your customers

Our 200+ integrations mean you can consolidate all of your eCommerce platforms and communication channels (Shopify, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more), into one smart inbox. This allows you to streamline support and respond faster to customer requests from the same convenient dashboard, no matter where the message originated.

1.5x
Over the course of a year, Pertemba almost doubled their marketplace presence from 90 to an impressive 130 sales channels, all while streamlining their second-line response team from 12 agents to just 7.
-38%
Wetsuit Outlet achieved a remarkable reduction of 38% in response times since implementing eDesk. Additionally, adopting eDesk has improved customer satisfaction as evidenced by their 5-star Trustpilot score.
+66%
Sauder has seen a remarkable 66% increase in efficiency, with the agents now personally replying to 50+ tickets each day – all with the ability to connect customer touchpoints and deliver personalized experiences resulting in a 98% satisfaction rate.

Leave the onboarding and setup to us

Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.

Take control of your Shopify support. Try eDesk for free.

14-day trial • No credit card required • Guided setup