Our help desk powers support for thousands of eCommerce businesses worldwide
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Stop wasting time on repeat questions or information gathering
With eDesk’s Customer View, you’ll get the full context of your shoppers’ order and conversation history.
And our easy-to-use, customizable AI templates make responding to frequent questions faster and more accurate. This allows your support agents to exceed expectations in a fraction of the time.
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Automate where you can, to spend time where it really matters
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our built in automations, so you can focus on growing your business.
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Provide truly personalized experiences – at scale
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This custom experience encourages loyalty, and gives your customers the confidence to repurchase and leave great reviews.
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Share the load
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales queries.
Plus, you can consolidate all of your channels (WooCommerce, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more), allowing you to streamline support and respond faster to boost sales and shopper loyalty.
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Our Customers
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
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"Reduces our average handling times by 84%."
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"From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team."
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"eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads."
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"For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use."
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"eDesk streamlines our customer support, which means we meet our SLAs – I increased my return on ad spend by 10x in month one alone."
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"Reduces our average handling times by 84%."
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Leave the onboarding and setup to us
Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.
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Seamless Support Across 250+ Sales Channels - Wherever You Sell, We Connect!
eDesk natively connects with over 250+ leading apps
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Discover more
WhatsApp
Elevate your customer support with native integrations to your webstore, marketplaces and social channels. eDesk was built from the ground up to support eCommerce sellers no matter where they sell.
- Social media
Magento
The ultimate help desk for Magento & Adobe Commerce entrepreneurs
- Automation & Management
eBay
Want to improve your eBay ratings and increase sales? With eDesk, you can centralize all eBay customer service communications in one easy-to-use platform.
- Marketplace