Reduce response times and increase customer satisfaction by replying to Facebook messages and posts from within eDesk’s centralised inbox.
Display Facebook messages alongside information from all your other eCommerce channels, in one shared inbox
so support teams can slash response rates and meet SLAs more easily.
Connecting your Facebook account with eDesk will allow you to see and reply to all your direct messages, wall posts, and comments, and any corresponding order information, all in one place.
Our Facebook integration removes the complexity of granting multiple users access to your company’s Facebook business page. All support agents can view and reply to Messenger messages from within eDesk without additional permissions.
Our shared inbox makes it easier for your support agents to work as a team. Auto-assign, internal note and @mention features help remote colleagues to work collaboratively, effectively and efficiently to resolve queries faster.
With the eDesk Facebook integration, you can view and reply to wall posts and comments in real-time. This saves your support agents from logging in and out of different systems and helps them work more efficiently.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
eDesk natively integrates with 75+ marketplaces, webstores and fulfillment channels. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.
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