Share the load with your team. Solve support issues faster. Automate at the right moments. And do it all from one support tool, across multiple support channels. That’s eDesk at its core.
Powering support for thousands of eCommerce businesses worldwide
With eDesk’s Customer View, you’ll get the full context of your shoppers’ order and conversation history.
And our easy-to-use, customizable AI templates make responding to frequent questions faster and more accurate. This allows your support agents to exceed expectations in a fraction of the time.
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our built in automations, so you can focus on growing your business.
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This custom experience encourages loyalty, and gives your customers the confidence to repurchase and leave great reviews.
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales queries.
Plus, you can consolidate all of your channels (BigCommerce, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more), allowing you to streamline support and respond faster to boost sales and shopper loyalty.
14-day trial | No credit card required | Guided setup
When it comes to native eCommerce integrations, eDesk offers an unparalleled marketplace coverage of 200+ channels, to ensure you can integrate with the tools you’re already using – and the ones you plan to.
Centralize all of your support and share it across your team
Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.
Automate more than you ever thought possible
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
Utilize Live Chat for higher conversions and more sales
Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.
Save agent and shopper time with a 360° view of customers
Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.
Stay on top of key support metrics and trends
Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Speak your customers’ language, even if it’s not your native one
Our auto-translation automation allows you to communicate confidently with your customers and expand into new markets.
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales.
Right Deals UK
Reduces our average handling times by 84%.
Suzuki
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
eDesk Helpdesk is a phenomenal product. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boot & Clothing Company
From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.
SuperDry
eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.
Carparts.com
Removes 2 hours per day per person on my team.
Generator Mart
eDesk streamlines our customer support, which means we meet our SLAs – I increased my return on ad spend by 10x in month one alone.
MyBoatStore
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales.
Right Deals UK
Reduces our average handling times by 84%.
Suzuki
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
eDesk Helpdesk is a phenomenal product. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boot & Clothing Company
From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.
SuperDry
eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.
Carparts.com
Removes 2 hours per day per person on my team.
Generator Mart
eDesk streamlines our customer support, which means we meet our SLAs – I increased my return on ad spend by 10x in month one alone.
MyBoatStore
Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.
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14-day trial • No credit card required • Guided setup
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