See the only customer support helpdesk designed with your business in mind in action
1-to-1 demo
Let one of our industry experts show you how eDesk can help your business grow
Get all ticket and order data in one place
Turn great sales into great reviews
Make customers happier with real time responses
View performance trends across your entire business
Personalize your service with a 360° view
Speak, solve and delight your online shoppers
See the only customer support helpdesk designed with your business in mind in action
Let one of our industry experts show you how eDesk can help your business grow
Deliver consistent onbrand customer support across all your webstores
Connect delivery details with orders and message threads alongside your support tickets
Optimise customer service by adding business and logistics insights to your support tickets
Beat out your competitors by crushing customer service, all while spending less time and effort on it!
Our eCommerce help desk centralizes the customer messaging from Walmart and all your other selling channels into one smart inbox. This helps you slash response times, delight shoppers, and manage customer support with ease (even during busy times).
Powering support for thousands of eCommerce businesses worldwide
“eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.”
Our customer support tool for eCommerce sellers lets you consolidate the customer messaging from all your selling channels into one smart inbox. This enables your team to easily sort, view, and prioritize inquiries so you can respond faster and spend less time managing customer support.
Our smart inbox displays Walmart order processing and shipping data, customer information, tracking numbers, and all other pertinent info right alongside messages. That means you no longer have to click around or view different screens to answer customers’ questions.
Our template messages and one-click responses use AI to pre-populate replies with relevant order and product information. This helps 1000s of Walmart marketplace sellers like you quickly and easily respond to customer queries, even during busy sales periods and after hours. You can also use templates to answer frequently asked questions (FAQs), so you don’t have to manually type the responses out every time.
Staying compliant with any agreements, policies, and standards Walmart sets forth is crucial to being a successful Walmart marketplace seller. By making sure you’re responding to customer messages quickly and completely (not letting any inquiries fall through the cracks), you can help keep your seller performance up to par.
Note: Stay aware of any new policies, requirements, or tips and best practices for sellers by checking the Walmart Seller Center.
Work together like never before, thanks to features like auto-assign, internal notes, and @mention. Our solution helps your team collaborate smoothly on resolving inquiries, all while knowing who needs to do what (or who has done what).
We’ve made linking your Walmart account to eDesk a breeze. The seamless integration can be set up in just a few minutes. Plus, our support team is always on hand if you have any questions or need help.
eDesk is a powerful help desk for eCommerce retailers and online sellers. It centralizes the customer messages from your own website, marketplaces and all your social media channels into a simple dashboard that your team will love.
No more customer issues falling through the cracks
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again. Plus, you can dramatically reduce your odds of receiving negative feedback.
Handle increased customer messages with ease
From holidays to sales, every seller faces times that are busier than others. eDesk helps businesses deal with this increased volume of tickets through both its automated and one-click response features.
Improve team performance with better reporting
eDesk’s reporting feature helps you plan and improve your customer service approach through our team performance metrics. This enables you to identify peak support and ticket volume times. With this information, you can ensure that you maintain speedy response times and resolve every query.
Increase positive reviews and make more sales
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
14-day trial | No credit card required | Guided setup
Not only does eDesk natively integrate with Walmart, but with 200+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailboxes—eDesk centralizes the customer support queries from all your channels in one place.
If you're looking for Amazon Prime Day tips for sellers, you're not alone. With Amazon Prime Day 2023 fast approaching on July 11–12, eCommerce sellers …
When it comes to making more sales and creating a brand customers love, eCommerce personalization is your key to success. However, individualizing every aspect of …
Why should you care about customer service stats? The answer is simple: customer service is a critical factor in the success of any eCommerce business. …
14-day trial • No credit card required • Guided setup
Want monthly eCommerce tips, trends and news direct to your inbox?
The All-in-One Help Desk for eCommerce
Maximize profits and sales on Amazon
Attract more reviews wherever you sell
Choose your language
© eDesk 2022, All rights reserved.
Cookie | Duration | Description |
---|---|---|
__hssrc | session | This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session. |
cookielawinfo-checkbox-advertisement | 1 year | Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . |
cookielawinfo-checkbox-analytics | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics". |
cookielawinfo-checkbox-functional | 11 months | The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". |
cookielawinfo-checkbox-necessary | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary". |
cookielawinfo-checkbox-others | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. |
cookielawinfo-checkbox-performance | 11 months | This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance". |
elementor | never | This cookie is used by the website's WordPress theme. It allows the website owner to implement or change the website's content in real-time. |
JSESSIONID | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
viewed_cookie_policy | 11 months | The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data. |
Cookie | Duration | Description |
---|---|---|
__cf_bm | 30 minutes | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
__hssc | 30 minutes | HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. |
Cookie | Duration | Description |
---|---|---|
_calendly_session | 21 days | Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitor’s calendar. |
Cookie | Duration | Description |
---|---|---|
__hstc | 1 year 24 days | This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). |
hubspotutk | 1 year 24 days | HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. |
Cookie | Duration | Description |
---|---|---|
NID | 6 months | NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. |
Cookie | Duration | Description |
---|---|---|
GetLocalTimeZone | session | No description |
m | 2 years | No description available. |
ppwp_wp_session | 30 minutes | No description |
wp-wpml_current_language | session | No description available. |