The ultimate Helpdesk for Wish merchants

eDesk’s seamless Wish integration helps you respond faster by centralising your Wish customer messages and order information all in one place.

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Over 2,000 Wish Sellers use eDesk daily

Use Wish data to provide
extraordinary customer experiences

Everything in one place

eDesk displays all of your Wish customer messages in one place, helping your Support Team stay on top of tickets. You can connect all your Wish marketplaces and other channels including social so you can prioritise tickets, have all the information you need on-hand and respond faster to customer queries from one shared mailbox.

Increased efficiency with AI responses

eDesk’s AI and one-click responses help Wish merchants deal with busy sales periods and stay on top of their customer service metrics including response times and SLAs.

Wish order information

eDesk’s auto-translation feature helps Amazon sellers support international marketplaces including Germany, France, Spain and Italy with automatically generated professional translations for incoming and outgoing support messages.

Team collaboration like never before

eDesk’s shared inbox and auto-assign features help customer support teams work more effectively and efficiently. Your support agents will love the @mention feature which allows colleagues to collaborate together to resolve their Wish tickets more quickly.

Join over 2,000 Wish sellers using eDesk to deliver extraordinary customer support

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

Purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

Deal with the increase in customer queries more efficiently

eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

Feedback tool that helps you sell more on Amazon

eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.

The simple way to manage Wish support

Seamlessly integrate with countless other channels.

Not only does eDesk natively integrate with Wish, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.

Get started,
right now.

Handle high volumes of messages in no time at all
Trusted by 5,000+ online retailers