CX Bootcamp: Strategies to Use AI Automations to Save Time Without Compromising Quality

High-profile sellers like L’Oréal Paris and Too Faced are bringing massive, exclusive savings on thousands of trending products to TikTok Shop. From July 9, TikTok

Yes, you read that right! Amazon has confirmed that Prime Day 2025 will run for four whole days, from July 8 to 11. It’s the

For most eCommerce managers, customer support is seen as a post-sale function, focused on delivery issues, returns, and handling complaints. But that mindset overlooks a

The UK eCommerce landscape is experiencing unprecedented growth, with retail sales reaching £177.11 billion in 2024 and 62.1 million users expected by 2025. In this

Buy Now, Pay Later (BNPL) services have revolutionised UK shopping, with 2 in 5 UK adults (42%) having used BNPL services at some point, representing

The landscape of UK customer service is transforming rapidly. With satisfaction levels at their lowest since 2010 and over 50% of customers switching to competitors