Chief Customer Officer | eDesk
Product Manager | eDesk
Onboarding Manager | eDesk
AI translation has transformed how global support teams manage customer queries. But when it comes to technical product support (where accuracy is completely non-negotiable), how
Any eCommerce store owner knows that owning an online store comes with challenges. There’s the issue of how to provide excellent customer service, how to
Ever watch a skilled barista make your favorite coffee? They balance speed with precision, quality with efficiency, all while maintaining a smile. That’s exactly what
Personalization is the word on every eCommerce brands lips, and with good reason. If it isn’t on yours, it’s time you got in step. While
The Challenge: Deciphering Long and Complex Customer Messages In customer service, agents often face lengthy, disorganised, or emotionally charged messages from customers. And when we
In marketplaces like Amazon and eBay (which move in real-time, all the time), customer service speed and quality can directly impact your seller ratings and
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