Webinars

Insight and guidance from our expert team

Upcoming (1)

eCommerce

Grow your eCommerce business with Walmart and extraordinary customer experiences

Are you keen to expand your online business? With over 100 million unique visitors a month, Walmart.com is a great place to reach a wider audience. But more buyers means more queries, and bad service means bad reviews. So it’s vital your business is able to scale customer support inline with growth.

Past Webinars (9)

eCommerce

How eDesk Pre-sales Became Vintage Honey Pots' & Wave Global's Support Advantage

Turn every pre-sale question into faster sales. Discover how rapid pre-sales responses create buyer confidence, drive marketplace growth, and encourage purchases with eDesk Pre-sales.

eCommerce

CX Bootcamp: Tactics to Automate Feedback Requests That Boost Brand Reputation

In the realm of eCommerce, building trust and growing your customer base are paramount for success. As the holiday season approaches, it’s crucial to leverage every opportunity to enhance your brand reputation – Afterall satisfied customers are more likely to become loyal advocates.

eCommerce

The eCommerce Expansion Experience

You’ve built an online retail business, and mastered the basics, and now you’re ready to explore the opportunities in online marketplaces. But before you expand into new territory, there are a few key points

eCommerce

Automation: The Secret Weapon to Maximize Amazon Prime Day Profits

Amazon Prime Day is poised to break records again in 2023. This 2-day, revenue generating extravaganza is a sure-fire way to generate revenue quickly. However, this influx in sales also comes with its own set of challenges

eCommerce

How to provide an extraordinary multi-channel customer experience

For most eCommerce retailers, adopting a multi-channel strategy is one of the most effective ways to grow their business. However, expanding online businesses across other channels and/or geographies is challenging,

eCommerce

CX Bootcamp: Strategies to Use AI Automations to Save Time Without Compromising Quality

Having an efficient customer support team has always been important during the holiday period. But with inflation adding stress on the bottom line, rising customer expectations of instant support, and record-breaking volumes of queries

eCommerce

Boosting customer loyalty in challenging times: How automation and personalization play a role

With the Holiday season well and truly upon us, eCommerce businesses are gearing up for the inevitable surge in return requests and escalated ticket volumes in general. Navigating this seasonal influx is pivotal for ensuring a positive customer experience

eCommerce

CX Bootcamp- Tactics for Mastering a Stress-Free Returns Process this Holiday Season

eCommerce

Unlock Auto Parts eCommerce Growth in 2025

The Auto Parts eCommerce event brings together industry leaders from Reliable Aftermarket Parts, MicksGarage.ie, Optiseller, Autofixa, and eDesk to explore how AI-driven solutions, automation, and advanced technologies are reshaping the future of the industry in 2025.