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Used by over 8,000 online sellers every single month
Is your support team's time (and your customers') being wasted on repeatedly gathering data about previous orders and conversations?
Are your agents drowning in log in credentials and endless open tabs for supporting different accounts on multiple channels?
Is a personalized support strategy a distant dream due to lack of customer context or a heavy-handed segmentation process?
Support works best when agents can access all of the information they need, and fast. Use our combination of thoughtful organization with automation to align your teams toward their goals.
Centralize all your support tickets in one shared inbox
Automate more than you ever thought possible
Get to really know your customers with Customer View
Competition is fierce. Acquisition and fulfillment costs are skyrocketing. But successful businesses are thriving by being proactive and leveraging extraordinary customer service to convert more browsers into buyers, and more buyers into repeat customers—for life—directly from eDesk.
Utilize Live Chat for higher conversions and more sales
Automatically get more reviews to grow your brand with Outreach
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Stay on top of key support metrics and trends in your business
Instantly support customers in any language
No paid plugins or expensive workarounds here. No waiting weeks or months for onboarding or technical staff to add an integration. No jumping between tabs, switching systems, or copying and pasting. In eDesk, you’ll find all the tools you’ll ever need to deliver exceptional customer service, in one place.
Easily integrate with 250+ channels and tools
A modern eCommerce API that easily connects with your other systems to enrich your data and trigger events—both ways.
Here to lend a helping hand 24/7 with free onboarding, phone and chat support
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk makes us more efficient as a team. We can now handle support tickets five times faster than with our previous helpdesk solution. With eDesk, we can instantly reply to customers on Facebook and through Live Chat, which helps turn queries into sales.
Right Deals UK
Reduces our average handling times by 84%.
Suzuki
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
eDesk Helpdesk is a phenomenal product. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boot & Clothing Company
From a user perspective, the software is simple to navigate, especially the live reporting, both for day-to-day users and our leadership team.
SuperDry
eDesk has consolidated all of our individual messaging platforms into one centralized mailbox. Now each issue comes in as one ticket, so we no longer have to dig through multiple inboxes and threads.
Carparts.com
Removes 2 hours per day per person on my team.
Generator Mart
eDesk streamlines our customer support, which means we meet our SLAs – I increased my return on ad spend by 10x in month one alone.
MyBoatStore
EXCLUSIVE PARTNER OFFER
Get 3 months FREE of our Outreach add-on, which helps you capture positive reviews to increase conversions and generate more sales
*Offer available upon sign up of annual eDesk plan. Terms & conditions apply.
14-day free trial | No credit card required
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