Product
Integrations
Resources
Using eDesk
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Marketplace integrations
200+ native integrations
No marketplace integrations
Webstore integrations
All major webstores natively integrated
Limited integrations
Auto translation
Yes
No
Feedback Requests
Yes
No
Flexible agent numbers
Yes
No (7 seat min)
Trustpilot
Powering support for thousands of eCommerce businesses worldwide
Whether you’re new to help desk software or you need help transitioning from Dixa or any other system, you’ll have an onboarding team dedicated to helping you get prepared for long-term success. If you’re worried about being stuck in a contract or bringing over your current system and messages to eDesk, we’ve got you covered. Book a demo to chat to a migration team member to learn how we can help you out.
Dixa falls short when it comes to marketplace integrations, preventing scaling businesses like yours from centralizing messages from everywhere you sell. As well as integrating with all major webstores, eDesk has 200+ native marketplace integrations. Enjoy the simplicity of having all your marketplace messages, sales channels, and communication platforms converge in a single, intelligent inbox . That’s one way to create a customer service process that wows both you and your customers!
While Dixa users are locked into rigid pricing structures, eDesk offers the flexibility to tailor your plan to truly suit your business needs. Say goodbye to minimum user requirements, with eDesk even our most basic plans give you the freedom to start small and scale as your business grows. You can select from user-based plans, starting with just one user, or opt for ticket-based pricing, with a variety of plan options at your disposal. And better yet, with eDesk you’ll benefit from complete eCommerce centralisation with more extensive customisation and automation and insight than available on any DIXA plan.
14-day trial | No credit card required | Guided setup
Webstores
Shopify, Magento and BigCommerce, WooCommerce, Wix, PrestaShop & more
Shopify, Magento and WooCommerce
Marketplaces
200+ native marketplace integrations
Social media
Tools
Smart AI-powered inbox
Ticket customization
Limited
Order modification
Customer-centric view
Automated feedback requests
Live chat
Knowledge base
Automations
Order classification
Auto-translation
Order summary
Customer sentiment
Message/thread summary
Auto-assignment
Support
Customer support
Efficient
Slow
User-friendly interface
Pricing
TrustPilot
14-day trial • No credit card required • Guided setup
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