Customer Support Software for eBay Business Sellers

Deliver superior customer service by easily managing orders, refunds and returns in compliance with with eBay’s Business Seller policies. Speed up response times to gain more of those all important positive reviews with a dashboard view of data from all your eBay channels. 

Join thousands of eBay Sellers using eDesk every day

Superdry logo
“We found integration super easy, and the eDesk team is a great support when setting up new channels. From a user perspective, the software is simple to navigate especially the live reporting, both for day-to-day users and our leadership team.”

Alan Mullen
Customer Services Manager, Superdry

Use your eBay data to maximise customer satisfaction

Seamlessly connect all your eBay channels in one shared mailbox so have all the information you need on-hand
to prioritise tickets and respond faster to customer queries.

Everything in one place

Send and receive messages to and from your all your eBay customers, manage cases and display order and tracking data across all the 20 different eBay marketplaces in a seamlessly connected centralised inbox. 

Help your support team stay on top of tickets by consolidating data from all your eBay marketplaces and various other channels so they can easily prioritise tickets and respond to customer queries quicker.

Process Refunds and Returns

Our seamless eBay integration enables support teams to view all the order information they need on one screen, so they can easily manage eBay cases and quickly process refunds and returns. Our AI and one-click responses help eBay Business sellers to satisfy customers even during busy sales periods.

All your orders on eBay will be displayed within your eDesk account, messages will continue to be delivered to your eBay message center, and it will be updated when you send messages from within eDesk too.

With eDesk, there
are no language barriers

Our auto-translation functionality helps sellers support all 20 eBay marketplaces including Germany, France, Spain and Italy, with automatically generated professional translations for incoming and outgoing support messages.

Automate your eBay feedback requests

Use our automated feedback feature to get more positive feedback to improve or maintain a great eBay feedback rating. This helps to build trust with potential buyers and increases your chances of winning sales over your competition.

Team collaboration like never before

Our shared inbox and auto-assign features help customer support teams work more effectively and efficiently. Support agents love the @mention feature which allows colleagues to collaborate on resolving queries.

Join over 5,000 eBay sellers using eDesk to maximise customer satisfaction

eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.

Purpose-built eCommerce helpdesk for online sellers

eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.

Deal with the increase in customer queries more efficiently

eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.

Improve team performance with better reporting

eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.

Feedback tool that helps you sell more on eBay

eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.

The simple way to manage eBay support

Seamlessly integrate with countless other channels.

Not only does eDesk natively integrate with eBay, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.

Get started,
right now

Handle high volumes of eBay messages in no time at all
Trusted by 5,000+ online retailers