Deliver superior customer service by easily managing orders, refunds and returns in compliance with with eBay’s Business Seller policies. Speed up response times to gain more of those all important positive reviews with a dashboard view of data from all your eBay channels.
Alan Mullen
Customer Services Manager, Superdry
Seamlessly connect all your eBay channels in one shared mailbox so have all the information you need on-hand
to prioritise tickets and respond faster to customer queries.
Send and receive messages to and from your all your eBay customers, manage cases and display order and tracking data across all the 20 different eBay marketplaces in a seamlessly connected centralised inbox.
Help your support team stay on top of tickets by consolidating data from all your eBay marketplaces and various other channels so they can easily prioritise tickets and respond to customer queries quicker.
Our seamless eBay integration enables support teams to view all the order information they need on one screen, so they can easily manage eBay cases and quickly process refunds and returns. Our AI and one-click responses help eBay Business sellers to satisfy customers even during busy sales periods.
All your orders on eBay will be displayed within your eDesk account, messages will continue to be delivered to your eBay message center, and it will be updated when you send messages from within eDesk too.
Our auto-translation functionality helps sellers support all 20 eBay marketplaces including Germany, France, Spain and Italy, with automatically generated professional translations for incoming and outgoing support messages.
Use our automated feedback feature to get more positive feedback to improve or maintain a great eBay feedback rating. This helps to build trust with potential buyers and increases your chances of winning sales over your competition.
Our shared inbox and auto-assign features help customer support teams work more effectively and efficiently. Support agents love the @mention feature which allows colleagues to collaborate on resolving queries.
eDesk is a powerful helpdesk for eCommerce retailers and online sellers that combines customer interactions from your website, marketplaces, and all your social channels into a simple dashboard that your team will love.
eDesk connects all markets to the same dashboard and displays all of your customer messages and order details in one place. This means you will never miss a query again.
eDesk helps businesses to deal with this increased volume of customer queries through both its automated and one-click response features.
eDesk’s reporting feature helps you to plan and improve team performance through its team performance metrics. This enables you to identify peak support and ticket volume times so you can ensure that you maintain speedy response times and never miss a query.
eDesk targets positive feedback with smart selective requests to increase positive reviews on Amazon, eBay, Trustpilot, and more. This leads to more sales for your business.
Not only does eDesk natively integrate with eBay, but with 75+ other marketplaces, webstores and integrations. Forget logging into multiple marketplace mailbox—eDesk centralises all of your customer support queries from all your channels in one place.
Handle high volumes of eBay messages in no time at all
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