Share the load with your team. Solve support issues faster. Automate at the right moments. And do it all from one support tool, across multiple support channels. That’s eDesk at its core.
Powering support for thousands of eCommerce businesses worldwide
With eDesk’s Customer View, you’ll get the full context of your shoppers’ order and conversation history. And our easy-to-use, customizable AI templates make responding to frequent questions faster and more accurate. This allows your support agents to exceed expectations in a fraction of the time.
Once you connect your Shopify account to eDesk, it will display all your messages, orders and order information in one place to help your Support Team stay on top of tickets – not to mention the full view of each of your customers with Customer View.
With our updated integration, you can refund or cancel a Shopify order directly from within your eDesk tickets.
Work smarter not harder by reducing response times, increasing efficiency and productivity, and eliminating repetitive tasks with our built in automations, so you can focus on growing your business.
How can personalization help your eCommerce business retain customers? With eDesk you can use personalization to tailor a customer’s journey based on context from their previous behavior and their segmentation into categories such as new customer, repeat customer, VIP, etc.
This personalized experience encourages loyalty, and gives your customers the confidence to repurchase and leave great reviews.
With all of your support channels in one tool, you’ll be able to automatically assign tickets based on expertise and sales cycle, separate logistics issues from product questions, or focus on pre-sales queries.
Plus, you can consolidate all of your channels (Shopify, eBay, Amazon, Facebook, Instagram, WhatsApp, email, and more), allowing you to streamline support and respond faster to boost sales and shopper loyalty.
14-day trial | No credit card required | Guided setup
When it comes to native eCommerce integrations, eDesk offers an unparalleled marketplace coverage of 200+ channels, to ensure you can integrate with the tools you’re already using – and the ones you plan to.
Centralize all of your support and share it across your team
Easily meet SLAs and deliver extraordinary customer support for all your channels from within one intuitive dashboard, built for team collaboration.
Automate more than you ever thought possible
Reduce response times, increase efficiency and productivity, and eliminate repetitive tasks with our built-in automations.
Utilize Live Chat for higher conversions and more sales
Use Live Chat and it’s additional features, such as chat prompts and self-service links, to boost your business and build better relationships.
Save agent and shopper time with a 360° view of customers
Support the customer, not just the ticket. eDesk shows a full support and order history for every client, enabling smarter decisions and better relationships.
Stay on top of key support metrics and trends
Powerful built-in reports help you analyze, understand and share key metrics about your support team, your customers, products and sales.
Breakthrough the language barrier
No matter your or your customer’s native tongue, always speak confidently to each other with our auto-translation automation
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boots
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.
Prickle UK
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
Navi Organics
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Main Street Forge
We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful.
Toner Experte
We have used [eDesk] for a few years now, to manage our customer service and we have to say, it’s a fantastic bit of software.
It’s not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer.
This particular app for Shopify is quick to set up and super-easy to use.
Retrostyler
REAL CUSTOMER STORIES
Read why founders, CEOs, COOs, customer support and customer experience teams all love eDesk.
eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.
Silver Canyon Boots
Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.
Prickle UK
For us, eDesk is a one and done customer support solution. You can answer any customer question from one screen and even employees who are not digital natives find it easy to use.
Sauder Furniture
Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
Navi Organics
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Main Street Forge
We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful.
Toner Experte
We have used [eDesk] for a few years now, to manage our customer service and we have to say, it’s a fantastic bit of software.
It’s not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer.
This particular app for Shopify is quick to set up and super-easy to use.
Retrostyler
Whether you’re new to a help desk software or need help transitioning from another system, we’ll get you setup and running in no time.
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14-day trial • No credit card required • Guided setup
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