How to Provide Exceptional Customer Support as a Walmart Seller

Interested in Walmart customer support tips?
Good idea! Keeping customer service top of mind is a smart step toward setting your eCommerce business up for success.
In fact, studies have shown customer support to be a top factor used by consumers when deciding whether to do business with a brand. So, how can you make sure you offer the best customer experience possible? And what Walmart-specific strategies should you deploy?
Here at eDesk, we process more than 50 million eCommerce messages every month. That means we’ve learned a thing or two (or 20) about customer service for each platform and marketplace.
Keep reading to discover our best practices for providing exceptional customer support as a Walmart seller.

What is Walmart Marketplace?
Walmart Marketplace began allowing third-party sellers to list and sell products on Walmart.com starting in 2016. This well-known eCommerce platform enables sellers to reach millions of potential customers.
In fact, research from Zippia shows that Walmart has experienced significant year-over-year revenue growth for the past two years. The retail giant’s revenue in 2021 was $572.8 billion (a 2.43% increase over 2020), and $611.3 billion in 2022 (a 6.73% increase over 2021).
If you’re already selling on another marketplace or platform, selling on Walmart should be a no-brainer.
This is especially true since Walmart enables sellers to add items in bulk from other marketplaces. Plus, Walmart Marketplace offers a host of benefits and support services that we’ll mention throughout this article.
Want to learn the ins and outs of how to sell on Walmart? -> How to sell on Walmart marketplace

Benefits of Being a Walmart Seller
Being a Walmart seller has many benefits. With the Marketplace, online sellers have access to an expansive customer base that can help them extend their reach and grow their business.
As the second-largest online marketplace, Walmart receives over 110 million website visitors per month. This gives you a tremendous opportunity to sell your own products to Walmart’s huge pool of customers.
Walmart also provides sellers with increased visibility and credibility. Additionally, Walmart offers a variety of online business management and promotional tools. These include an analytics dashboard, an order management system, and access to discounts, coupons, and more.
Want a deep dive on why you should sell on Walmart? -> 8 reasons why you should sell on Walmart

The Importance of Customer Service
Providing exceptional customer service is key for Walmart Marketplace sellers. Customers want to feel valued, and it’s important to show them that their business is appreciated.
Research shows that 90% of shoppers report using customer service as a deciding factor in whether to buy from a company. Furthermore, 93% of consumers say they’re likely to shop again with a brand following a positive customer support experience. And 86% of customers are willing to pay more for good customer service.
Need more proof? According to the Tempkin Group, companies earning over $1 billion annually can increase profits by $700 million within 3 years of investing in customer service. Note: SaaS brands can see an even bigger revenue jump.
For sellers on Walmart Marketplace, providing outstanding customer service is essential to gaining customers’ trust and ensuring their loyalty. By offering excellent customer support, sellers can ensure customers are satisfied with their orders and likely to make repeat purchases.
Want to knock customer support out of the park without even breaking a sweat? Centralize the customer messaging from all your marketplaces, eCommerce websites, and communication platforms into one smart inbox with eDesk. Our customer support software for eCommerce can help you save time and reduce manual effort, all while delivering best-in-class customer service.
From time-saving templates and HandsFree auto-responders to AI-driven message summaries, sentiment analysis, and two-way translations, eDesk enables sellers to improve response times by 4X. Connect through our seamless Walmart integration to discover how much easier and better your Walmart customer support can be.

Tips for Providing Outstanding Customer Service on Walmart Marketplace
There are several ways to offer outstanding Walmart Marketplace customer service. These can include responding quickly to inquiries, addressing complaints in a timely manner, providing detailed product information and support, and offering personalized customer service.
Sellers should also be sure to stay abreast of Walmart Marketplace policies and regulations in order to ensure compliance with all rules and regulations.
Here are our detailed tips and best practices for providing extraordinary customer support as a Walmart seller.
Tips
More Ways eDesk Makes Walmart Customer Support Easier
We’ve already mentioned a centralized smart inbox and a host of AI-powered features, but here are a few more details on the ways eDesk makes Walmart customer support easier…
Providing Exceptional Customer Support on Walmart Marketplace: Final Thoughts
Being a Walmart seller gives you an incredible opportunity to expand your customer base and increase sales. However, to truly stand out from the crowd, you need to provide exceptional customer service.
Follow our tips and best practices above to give yourself a massive advantage over your competition. And if you really want to take your eCommerce business to the next level without breaking a sweat or the bank, use eDesk to level up every aspect of your Walmart customer support.
Not currently a walmart seller? You can sign up using the links below
UK, Germany, Canada, and Mexico Sellers Joining US Marketplace
