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eDesk vs Front
What’s best for eCommerce support?

Choose eDesk to transform your multichannel eCommerce customer support. Centralize communications from everywhere you sell and leverage a hyper-efficient solution packed with AI-powered automations.

Front vs eDesk.

eCommerce specialists

Yes

No

Marketplace integrations

300+ native integrations

No marketplace integrations

Webstore integrations

All major webstores natively integrated

Limited integrations

Smart AI-powered inbox

Yes

No

Responsive, fast support

Yes

No

Powering support for thousands of eCommerce businesses worldwide

Estimate the savings you can achieve by switching to eDesk and implementing AI-powered automations.

Your search for a complete
eCommerce helpdesk is over

Make updates to Shopify orders more easily

Making Shopify order adjustments is easier than ever with eDesk. From processing returns and cancellations to seamlessly creating duplicate orders for item replacements, eDesk empowers you to take decisive action without ever leaving the support ticket, and all actions are replicated in your Shopify account. This is just one more way we take the hassle out of providing great customer service.

AI-powered support designed to boost eCommerce revenue

eDesk’s AI-powered features are the ultimate aide to help boost agent efficiency. Send AI-assisted replies and HandsFree auto responses enriched with order and customer data from all sales channels for a truly personalized support experience. Utilize AI-driven ticket summaries, classification, sentiment analysis, and more, to enhance speed, reduce support center costs, and boost customer satisfaction.

Seamlessly Scale Your Brand Across New Channels

With 300+ no code native integrations for web stores and marketplaces, scaling your eCommerce business has never been easier. Simply add your new sales channels in eDesk and watch as all your customer messages flow into your centralized inbox. Leverage automations to create new efficiencies and achieve quicker response times, even as ticket volumes soar, just like Shopify seller Sennheiser.

Drive efficiency with eCommerce-Focused Analytics

Gain deeper and more meaningful eCommerce insights, to take your business to new heights With eDesk’s powerful built-in reports, you can easily analyze support team performance, customer data, product trends, and sales across all your selling channels – from one central location.

See why eDesk is the #1 helpdesk
choice
for online sellers

14-day trial | No credit card required | Guided setup

For us, eDesk is a one and done customer support solution...

“You can answer any customer question from one screen. We know we have a winning combination of quality service and products because almost half of our customers purchase again within six weeks.”

Brendan Toone
Direct Sales Manager at Sauder Furniture

See what Front customers
are missing out on...

Front vs eDesk.

Coverage

Webstores

Shopify, Magento and BigCommerce, WooCommerce, Wix, PrestaShop

Shopify only

Marketplaces

300+ native marketplace integrations

Social media

WhatsApp Business

Shopify order modifications

Support

Issue refunds

Action cancellations

Create replacement orders

Tools

Tools

Smart AI-powered inbox

Ticket customization

Order modification

Customer-centric view

Automated feedback requests

Live chat

Knowledge base

Team collaboration

Automations

Automations

AI Language Translation

Order segmentation

Auto-invoice

Order sentiment

Auto-assignment

AI ticket classification

AI assisted responses

AI handsfree responses

AI ticket summary

Switching from Front to eDesk has never been easier

Start using a helpdesk that's actually built for eCommerce. Try eDesk for free.

14-day trial • No credit card required • Guided setup